[Hiring] Training & Development Specialist @Virtual Staff 365

Role Description

As a fast-growing business in a fast-growing sector, we're seeking to take on a Training & Development Specialist to join our team.

Job Responsibilities

• Assessment and Gap Analysis
  • Conduct structured gap analysis conversations with client managers and offshore staff
  • Evaluate skills against role requirements to identify training gaps, performance issues, and process bottlenecks
  • Document baseline findings and reassess at key intervals to measure skill acquisition and return on investment
• Programme Development and Implementation
  • Partner with client managers to identify post-onboarding skill needs and provide early-stage learning resources
  • Design learning pathways and skill matrices for tenured staff to enable career progression and specialisation
  • Work with Subject Matter Experts to develop niche technical content and role-specific training modules
  • Build a reusable central library of training programmes and templates for shared client needs
• System Administration and Continuous Improvement
  • Source external training programmes or build bespoke interactive modules using modern learning management systems and AI-driven content tools
  • Oversee course enrolments, progress tracking, certifications, and system administration
  • Provide qualitative insights and quantitative reporting on skill trends and participation rates to operational teams
  • Advise and assist clients in structuring or refining their internal training processes upon request
  • Follow up on requests, set meetings, and communicate effectively via outbound and inbound calls with stakeholders

Qualifications

• 5 to 7 years of prior experience in training coordination, gap analysis, and course development
• Proven ability to design learning pathways and skill matrices for staff progression
• Strong proficiency in using eSkilled or similar learning and student management systems
• Advanced written and verbal English communication skills for clear stakeholder engagement
• Experience conducting structured gap analysis conversations with managers and staff
• Strong proficiency in Google Workspace and Microsoft Excel
• Ability to self-manage, take initiative, and drive new training processes independently

Requirements

• Nice-to-Have Skills
• Experience operating within the offshore staffing or BPO industry
• Hands-on experience with AI content generation tools such as Gemini or Google Workspace copilot
• Background in customer experience, digital marketing, or HR training development
• Familiarity with Zoom Phone and endpoint security tools

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian Eastern Standard Time business hours)
• Full-time job
• HMO (STAFF only)
• Annual leave
• 13-month pay
• With Government mandated benefits