[Hiring] Training and Development Manager @Planned Parenthood North Central States

Role Description

The Training and Development Manager provides direct leadership in collaboration with the Vice President of Health Services, the Health Services Leadership team, and Medical Services. Primary responsibilities include:

• Creating a culture of learning and flexibility while providing training and development support.
• Assisting and supporting the Health Services team with implementation and training of new processes and initiatives.
• Facilitating new staff onboarding.
• Managing the business and administrative functions of the Training Team.
• Serving as a leader across the affiliate.
• Facilitating process improvements to create effective systems.
• Ensuring health center staff are trained and in compliance with regulatory and quality standards.
• Providing project management in collaboration with partners and stakeholders within the affiliate.
• Advocating for the organization’s mission of “Advancing and protecting sexual and reproductive healthcare for all.”
• Performing other related duties as assigned.

Qualifications

• Post-secondary education in business, human services, public health, nursing related area, or 2-4 years equivalent experience.
• Two years of experience working in a clinic or outpatient setting.
• Two years supervisory/management experience.
• Experience working with confidential information.
• Ability and willingness to travel as needed within PPNCS.
• Ability to work flexible hours that match the health center hours, which may include evenings and weekends.
• Experience working with high risk or underserved populations (youth, women, minorities, LGBTQ, etc.).

Requirements

• Leads Training Team in the development of a culture that fosters positive attitudes and trust among staff to achieve health center goals and objectives.
• Maintains an innovative perspective and approach to implementing an effective training program.
• Supports and leads team through changes in the business.
• Responsible for the day-to-day management of all Training Team activities.
• Facilitates the development of written training materials and procedural guides.
• Monitors and ensures compliance with Standard Operating Procedures and Medical Standards and Guidelines, as well as HIPAA, CLIA, OSHA, and other regulatory agencies.
• Reinforces a patient-centered service model by mentoring staff and creating an environment that stresses responsive service delivery.
• Promotes a safe and inclusive environment in the office and in clinic.
• Responsible for hiring, training, and management of Training Team staff.
• Takes proactive steps to resolve staff issues quickly and efficiently.
• Analyzes, prepares and submits all necessary reports accurately and in a timely manner.
• Develops, implements, and monitors Training Team financial plan.
• Assists and collaborates with health centers to utilize process improvement tools.
• Assists staff with maintaining health center flow.
• Manages training and orientation schedules in collaboration with the Staffing Team.
• Works to advance all the medical services provided at PPNCS health centers.
• Coordinates and oversees training components of implementation projects and initiatives.
• Functions in the role of Project Manager on initiatives and work groups as assigned.

Benefits

• Medical, Dental & Vision Insurance with equity-based premium tiers.
• Free, virtual primary care for all employees enrolled in a medical plan.
• HealthiestYou – Virtual Care for employees outside of NICE Healthcare’s network.
• Proximal Health – Helps members access high quality, cost-effective providers.
• Employee Assistance Program.
• Continued Education Reimbursement: up to $500 per year & 2 paid CEU days.
• Flex Spending Account.
• Life Insurance.
• Eligibility for Federal Student Loan Forgiveness.
• Paid time off: PTO starting at .05769 accrual rate per hour worked.
• 8 hours volunteer paid time off annually.
• 8 paid federal holidays & 2 paid floating holidays.
• 403(b) retirement fund.
• 8 weeks Paid Parental Leave.
• Pet Insurance.
• Bereavement Leave.
• Earned Extended Leave.
• Free subscription to Headspace App.
• Time off to vote.
• Employee discounts for various services and products.
• Start date flexibility.
• Travel reimbursement.