[Hiring] Training Administrator Executive @BSI

Role Description

To ensure the effective and efficient processing of all administrative requirements for the successful delivery of our virtual and face-to-face training courses and qualifications within the BSI Training Academy.

Key Responsibilities & Accountabilities

• Operations & Process Management
  • Ensure that a continuous first-class service is provided to the internal and external clients of the Training department.
  • Work proactively with all staff in the department and with the sales, marketing, and delivery teams to support the overall administrative processes and procedures.
  • Communicate with and respond to BSI clients and queries.
  • Support the delivery and sales team to ensure the smooth running of courses day to day.
  • Manage shared mailboxes and telephone systems.
• Customer Experience & Relationship Management
  • Coordinate, collaborate, and support sales, marketing, delivery, finance, and wider operational functions.
  • Undertake administrative duties and processes in accordance with operational academy best practices.
  • Maintain a client-centric approach, responding to emails and telephone calls within set KPIs.
  • Work with and support the EMEA Operational teams.

Qualifications

• Administration experience, preferably in events management.
• Detailed working with a variety of learning platforms and technologies.

Key Attributes

• Passion for client service.
• Adaptability & Initiative.
• Works on own initiative to manage a varied, often unpredictable, workload.
• Seeks to find optimal and most efficient processes.
• Excellent organisational skills to control their own workload and that of others in a pressurised environment with competing demands and tight deadlines.
• Logical and practical approach to problem solving.
• Excellent written and verbal communication skills.

Key Performance Indicators

• Operational KPIs.
• Client satisfaction.

Benefits

• The base salary for this position starts at 30.000 euros gross annually.

Company Description

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

• Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations, and governments.
• Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
• Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
• BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.