[Hiring] Trainer @LKQ Corporation

Role Description

Responsible for organizing, conducting, and evaluating training and quality assurance for new and existing employees.

• Assess training needs.
• Select materials and delivery methods (e.g., instructor-led, web demos, video conferences, workshops) for programs on a variety of topics.
• Maintain the production of guides, videos, and other supporting content.
• Conduct training sessions and present training content.
• Schedule classes, set up systems and equipment, and coordinate enrollment.
• Ensure training logs are completed and all participation tracked.
• Review and reinforce the use of eLearning programs where applicable.
• Evaluate and score recorded and live calls, providing feedback to agents and leaders to enhance performance and develop best practices for ongoing improvement.
• Travel to different locations to train on existing and new applications, processes, and procedures to ensure a consistent and high level of performance.
• Assume other duties as assigned.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of related experience required; Still acquiring higher-level knowledge and skills; Degree or equivalent work experience.

Requirements

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, etc.
• Ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
• Regularly uses moderately complex oral and written skills.
• May train others in functional areas, interact with others and make presentations to department or middle management.
• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Decisions generally affect one’s job or assigned functional area.
• Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
• Handle multiple tasks or projects simultaneously with moderate complexity.

Benefits

• Health/Dental/Vision Insurance
• Paid Time Off
• Paid Parental Leave
• Fertility Coverage
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short-Term Disability
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts