[Hiring] Temporary Success Coach @Los Angeles Pacific University

Role Description

The Student Success Coach at Azusa Pacific University Global guides and supports a diverse student body through:

• Academic advising
• Basic financial aid guidance
• Strengths development
• Spiritual formation
• Provision of general student support services

Qualifications

• Christian Commitment: Vital Christian faith and lifestyle
• Supportive of the evangelical mission and purpose of Azusa Pacific University Global
• Bachelor’s degree
• Telecommunication or customer service experience in a support or customer service environment
• Proficiency with Google Workspace

Requirements

• Master’s degree preferred
• Two years of experience in student services within a higher education or adult education environment
• A demonstrated track record of providing student services in an education environment
• Mentoring and coaching experience preferred
• Knowledge of nontraditional higher education
• Proficiency in Salesforce Administration

Benefits

• Compensation: Grade 6: $22.00 - $25.13 (non-exempt/hourly)
• This is a full-time, temporary, and non-exempt position
• Primary work location - Remote
• Remote work flexibility with minimal distractions expected
• Standard hours: Monday-Friday, 8:00 AM – 5:00 PM PST, with one late shift per week

Essential Functions

• Provide one-on-one support for students in various areas including spiritual formation, strengths development, and academic advising
• Monitor student progress and provide necessary encouragement and support
• Articulate degree requirements and develop individualized plans for students
• Encourage personal responsibility for learning
• Coordinate with various student services departments
• Compile data on program services and maintain accurate student records
• Interpret and apply FERPA regulations
• Required to work a Saturday commencement event each calendar year
• Carry out other duties assigned by supervisor(s)

Missional Expectations

• Engage in the spiritual development of students through prayer and counseling
• Model Christ-like character in all interactions
• Celebrate and honor others as made in the image of God
• Express gratitude and build others up with words

Knowledge, Skills, and Abilities

• Proven interpersonal communication skills
• Ability to work collaboratively across organizational units
• Knowledge of nontraditional education course delivery models
• Strong command of the English language
• Excellent organizational skills and attention to detail
• Willingness to work flexible hours
• Ability to work effectively in a changing service environment
• Ability to maintain recordkeeping systems
• Skill in the use of personal computers and software applications
• Self-starter with the ability to work independently
• Ability to help students grow in their spiritual development
• Must maintain a positive, cooperative, Christ-like attitude

Mental Demands

• Ability to gather data and prepare reports
• Ability to investigate and analyze information
• Ability to engage in critical thinking and problem-solving
• Ability to maintain confidentiality

Physical Demands

• Ability to stand, walk, and sit for extended periods
• Sufficient dexterity to operate a computer keyboard
• Visual acuity to read words and numbers
• Ability to communicate effectively in person or over the telephone
• Ability to exert up to 10 pounds of force and occasionally lift up to 15 pounds

Technologies

• Google Suite: Gmail, Google Docs, Google Sheets, Google Slides, Google Meets
• Microsoft Office Suite: Word, Excel, PowerPoint
• Communication and collaboration: Slack, Zoom
• Course Management System—Moodle
• Jenzabar – Student Records, Financials, Accounts
• Salesforce Administration