[Hiring] Temporary Instructional Designer @Percepta

Role Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Temporary Instructional Designer working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

This role will also be responsible for the design, development, delivery, management and measurement of a client knowledge base. This exciting role uses the latest technology to ensure contact center associates are able to deliver the best experience to their customers.

Qualifications

• Knowledge of and practical application of Adult Learning Theory and instructional design principles
• Ability to facilitate focus groups, usability sessions and subject matter expert interviews
• Ability to manage responsibilities and priorities in a fast-paced and time-critical environment
• Basic Project Management skills
• Excellent presentation/facilitation skills
• Knowledge of call center business and/or experience, desired
• Experience using e-Learning software such as Captivate & knowledge of Adobe Photoshop, Flash, HTML principles

Requirements

• Design and implement strategy to optimize knowledge base in support of meeting and exceeding operational and internal goals and metrics
• Conceive, design, and develop training programs and materials utilizing the latest instructional and distribution methods
• Build e-Learning, instructor-led or blended solutions to best suit the content and audience
• Build upon contemporary methods of adult learning theory, social and mobile learning, and curriculum design
• Create, build and distribute custom analytics and reports based on goals and metrics
• Coach users on knowledge base tools and coordinate with operations, training & quality teams to produce educational content within the knowledge base
• Work closely with other Instructional Designers including Lead Instructional Designers (IDs), Project Managers (PMs), Subject Matter Experts (SMEs), Media, Quality Assurance (QA), as well as Training Team and Design and Delivery Managers

Benefits

• Training to be a subject matter expert in your field
• Opportunity to provide the highest level of service through voice, chat or email interactions
• Chance to make great new friends within the TTEC community
• Grow your career in a dynamic, family-friendly atmosphere