[Hiring] Technical Training & Instructional Design Specialist @Oxford Nanopore Technologies

Role Description

We are looking for a highly motivated Technical Training Specialist to join our Global Commercial Operations team on a nine-month contract. This role will support the training and development of our internal Technical Support teams, helping employees build the knowledge and confidence needed to support new products, workflows, and processes. The successful candidate will combine a strong scientific foundation with excellent communication and instructional design skills.

You will work closely with scientific and product subject-matter experts to translate complex technical information into clear, engaging, and practical learning experiences. This may include virtual training, instructor-led sessions, onboarding materials, product-readiness content, reference resources, and learner assessments.

Reporting to the Associate Director, you will support the development and delivery of technical training for internal teams across the organization. This is not a traditional customer-facing Technical Support position. Your primary customers will be the employees who support our external customers. Your work will help ensure that Technical Support staff can clearly explain products and workflows, troubleshoot common issues, and escalate more complex enquiries appropriately.

Key Responsibilities

• Develop training for new products, workflows, and processes
• Translate complex scientific information into clear learning content
• Partner with scientific, product, applications, and support teams
• Create presentations, guides, job aids, and assessments
• Deliver virtual and occasional in-person training
• Update existing materials based on product changes and learner feedback
• Manage multiple projects and stakeholder reviews

Qualifications

• M.S. or Ph.D. in life sciences or a related field preferred
• Strong knowledge of molecular biology, genetics, cell biology, genomics, or related areas
• Experience creating or delivering technical or scientific training
• Excellent writing, presentation, and communication skills
• Ability to work with subject-matter experts and simplify complex information
• Strong organization and project-management skills
• Experience in technical support, applications, instructional design, scientific education, or product training would be beneficial

Benefits

• Salary between $88,000 and $108,000 USD, reflecting skills and experience
• Equal opportunity employer
• Reasonable accommodation for individuals with disabilities

Company Description

Oxford Nanopore has developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible and affordable molecular analysis. The technology is used to understand and characterise the biology of humans, animals, plants, bacteria, viruses, and diseases such as cancer. By enabling biological insights, we strive to improve life on Earth and beyond.

With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.