[Hiring] Technical Training Consultant @Motorola Solutions

Role Description

This dynamic role is responsible for understanding North America (NA) customer training requirements and driving training attachment on both System Integration (SI) and Non-SI engagements. The primary goal of the Training Consultant is to ensure that customers are equipped to effectively use, operate, and maintain their complex MSI solutions and products, ultimately driving business outcomes, operational success, and strong customer satisfaction.

Key Responsibilities

• Consulting & Proposal Generation:
  • Provide comprehensive training consultation services and custom proposal generation, which constitutes a large part of the role.
  • Conduct needs analysis, administration, planning, and execution of training strategies and events.
• Quoting & Alignment:
  • Work closely with field teams to ensure training services are accurately quoted to align with RFP and RFI requests, MSI strategy, and critical customer needs within assigned territories.
• Cross-Functional Collaboration:
  • Partner with NA Account Executives, Pre-Sales, Systems Integration, Service Delivery, and Lifecycle & Upgrade teams to ensure training is included in overall solution and product sales.
  • Educate internal teams on training offerings and consult with management and peers.
• Post-Sale Implementation:
  • Manage the post-sale scheduling and implementation of customer training, focusing on flawless execution and ensuring the customer is fully ready.
• Subject Matter Expertise:
  • Engage on all strategic projects as a training Subject Matter Expert (SME) and position training as a critical Professional Service.
  • Identify the performance and competencies required to achieve specific business goals.

Qualifications

• Must be punctual, highly detail-oriented, self-motivated, and adept at multi-tasking.
• Excellent written and oral communication skills are required, along with a talent for building strong relationships internally and externally.
• Must demonstrate a strategic view, exercise independent judgment, and work comfortably in ambiguous situations to solve extremely complex problems involving intangible variables.
• Requires a strong thirst for knowledge, an ability to keep current with technology and training developments, and the foresight to anticipate how new marketplace technologies will impact the organization.
• Requires knowledge of Systems Integration, project management experience, and a deeply customer-focused mindset.

Requirements

• Experience in Training Consultation and Delivery, Systems Integration, or as a Customer Support Manager.
• System Management experience in Land Mobile Radio (LMR).
• Background in Software and/or Service Sales, Implementation, or Delivery.
• Working knowledge of Motorola Solutions Technology, including ASTRO 25 Systems, MOTOTRBO Systems, and Public Safety Application.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!