[Hiring] Technical Trainer II, Digital Risk Protection @Infoblox

Role Description

We have an opportunity for a Technical Trainer II, Digital Risk Protection to join our Education Development, Delivery and Operations team in Brazil, reporting to the Director, Education Development, Delivery and Operations. In this pivotal role, you will deliver engaging technical learning experiences that help customers, partners, and internal teams understand and apply Infoblox’s Digital Risk Protection capabilities.

• Deliver live and virtual technical training for customers, partners, and internal teams using approved Digital Risk Protection content and learning objectives.
• Customize examples, demonstrations, activities, and delivery approaches for different audiences, skill levels, and regional needs.
• Explain Digital Risk Protection concepts, workflows, use cases, and operational processes in a clear and practical manner.
• Demonstrate relevant Infoblox and Axur capabilities, including external threat discovery, threat validation, monitoring, disruption, and reporting workflows.
• Assess learner understanding through discussions, demonstrations, exercises, labs, quizzes, and other appropriate methods.
• Collect, analyze, and report learner feedback, attendance, assessment results, and training effectiveness metrics.
• Collaborate with subject matter experts, instructional designers, Product, Customer Success, Support, and Sales to improve course content and learning experiences.
• Maintain current knowledge of Digital Risk Protection, external threat intelligence, cybersecurity trends, product releases, and industry practices.
• Use approved AI-assisted tools to draft agendas, training examples, knowledge checks, summaries, and facilitator resources while validating accuracy and protecting confidential information.
• Apply automation, analytics, and learning technologies to streamline preparation, identify learner trends, and improve training outcomes.

Qualifications

• Typically requires 3–5 years of related experience with a bachelor’s degree, or 3 years with a master’s degree, or equivalent work experience.
• Experience delivering technical, cybersecurity, software, or product training to customers, partners, employees, or other professional audiences.
• Knowledge of cybersecurity concepts, external threat intelligence, Digital Risk Protection, brand protection, phishing, fraud, impersonation, or credential exposure.
• Proficiency with technical presentation, virtual delivery, collaboration, and learning tools, including Microsoft 365, Microsoft Teams, PowerPoint, and an LMS.
• Understanding of adult learning principles, learner engagement techniques, and methods for evaluating knowledge and training effectiveness.
• Ability to communicate complex technical concepts clearly in English and Portuguese.
• Ability to adapt delivery to different audiences, learning styles, cultures, and levels of technical experience.
• Experience using data, feedback, or reporting to improve training content and delivery.
• Familiarity with generative AI and automation tools for productivity, content development, analytics, or decision support, with the judgment to validate outputs and use them responsibly.
• Technical certifications in cybersecurity, networking, cloud, or a related field are beneficial.

Requirements

• First 90 Days: Immerse in our culture, connect with mentors (Blox Buddies), and map the systems and meet with key stakeholders that rely on your work. Discuss and create short/long term goals.
• Six Months: Deliver approved Digital Risk Protection training independently across live and virtual formats. Build strong working relationships with Education, Product, Customer Success, Support, Sales, and subject matter experts. Demonstrate effective use of approved AI-assisted productivity and content-development tools while maintaining accuracy, privacy, and Infoblox standards. Provide actionable feedback on course materials, learner needs, product changes, and delivery effectiveness. Establish reliable practices for tracking learner feedback, training metrics, and continuous improvement opportunities.
• One Year: Consistently deliver high-quality technical training that supports customer adoption, partner readiness, and internal enablement. Contribute meaningful updates to Digital Risk Protection courses, demonstrations, labs, assessments, and facilitator resources. Use learner data, feedback, automation, and responsible AI-enabled analysis to identify and implement improvements in training effectiveness. Serve as a trusted technical resource for learners and cross-functional stakeholders. Support the expansion and standardization of Digital Risk Protection enablement across regions and delivery channels.

Benefits

• Comprehensive health coverage, generous PTO, and flexible work options.
• Learning opportunities, career-mobility programs, and leadership workshops.
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy.
• Modern offices with EV charging, healthy snacks, and culture celebrations.
• Charitable Giving Program supported by Company Match.