[Hiring] Student Support Specialist @HireLATAM

Role Description

Our Client is seeking a polished, high-judgment Student Support Specialist to guide graduate-level students through their academic journeys. This is not a basic data-entry or ticketing role; it requires a specialist capable of handling complex, high-stakes student success cases with deep empathy and structural precision. The successful candidate will manage ongoing workflows, review institutional compliance adherence, and act as a critical advisory touchpoint across video, phone, and email channels.

Key Responsibilities

• Conducts high-touch video, phone, and email engagement to support graduate students through their academic lifecycle.
• Manages complex and high-stakes customer service cases, ensuring student concerns are resolved thoroughly.
• Reviews and monitors student adherence regarding institutional eligibility and continuation requirements.
• Liaises professionally with third-party administrators and university business units to keep student workflows moving smoothly.
• Performs detailed internal research and drafts clear, informative advisory content for students.
• Mainlines meticulous documentation across core university sectors including fieldwork placement, academic success initiatives, student records, compliance, and financial aid parameters.
• Systematically tracks student milestones and case history within the university's CRM architecture.

Qualifications

• Strong, proven track record handling complex, high-stakes customer service or account management cases.
• Fluent written and verbal English communication skills; must be comfortable conducting video calls and drafting professional institutional correspondence.
• Prior exposure to or familiarity with Salesforce or equivalent advanced CRM and case management systems.
• High organizational capability, strong research skills, and a natural instinct for problem-solving under minimal supervision.
• Candidate-owned computer equipment capable of seamlessly running video consultations and cloud platforms.

Preferred Qualifications

• A completed university Bachelor's or Associate's degree is highly preferred.
• Previous professional experience working within higher education, student services, or a remote academic support environment.

Benefits

• 8 paid days off (64 hours) per year, prorated during the first year (accessible via Rippling after an initial 90-day service period).
• The university closes for scheduled breaks in the Fall (Thanksgiving Week) and Winter (Christmas and New Year's weeks), offering predictable seasonal pauses.
• 8 recognized university holidays.
• Stable monthly USD compensation disbursed via the Rippling payroll platform.
• A comprehensive, structured four-week training period to ensure thorough system and compliance fluency.

Application Disclaimer: Please Read Before Proceeding

• To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
• Video Recording is REQUIRED. Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
• Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role.
• To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications.
• All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.