[Hiring] Student Success Coach @Western Governors University

Role Description

The Student Success Coach primary mission is to support the success of WGU Academy students who are assigned to you. As a Student Success Coach, you will have two main objectives:

• Help your assigned students complete required college-level courses before they enroll full-time into WGU (or, potentially, other colleges).
• Help your students develop the confidence, study habits, emotional wellbeing, and communications skills to be successful while at the Academy and throughout their future studies.

As Student Success Coach, you will truly own the success of your assigned students. Students attending WGU Academy will more likely than most face struggles in college – because they've never attended before, because it has been a long time since attending school, or because they lack confidence or basic skills. Your coaching can be the "difference maker" because of the support you provide, they will be ready to complete rigorous college courses and eventually graduate.

You will guide them one on one and in group settings as they complete a limited number of college-level courses, and you will be their coach that helps deliver our "readiness" curriculum – a series of modules, assignments, and coaching sessions that increase their likelihood of success. You will earn their trust and set clear expectations as you work with each one to become a successful college student and future graduate.

Qualifications

• Bachelor’s degree
• Accredited coaching certification
• Demonstrated experience facilitating, presenting, or teaching in a remote online environment
• 3+ Years coaching experience

Requirements

• Minimum one year of professional working experience in a high-volume coaching center serving clients remotely OR Minimum one year employed at WGU Academy AND satisfactory/advanced proficiency with motivational interviewing that is demonstrated consistently for at least six months
• Two years professional experience teaching or facilitating groups OR demonstrated satisfactory/advanced proficiency delivering social emotional learning curriculum consistently for at least six months

Benefits

• Eligible for bonuses
• Medical, dental, vision, telehealth and mental healthcare
• Health savings account and flexible spending account
• Basic and voluntary life insurance
• Disability coverage
• Accident, critical illness and hospital indemnity supplemental coverages
• Legal and identity theft coverage
• Retirement savings plan
• Wellbeing program
• Discounted WGU tuition
• Flexible paid time off for rest and relaxation with no need for accrual
• Flexible paid sick time with no need for accrual
• 11 paid holidays
• Other paid leaves, including up to 12 weeks of parental leave