[Hiring] Student Success Advisor First Year Experience @Post University

Role Description

The Student Success Advisor (SSA) First Year Student is critical to Post University's academic success and retention efforts for both online and regional site students. The SSA provides a consistent point of contact to a student from when the student begins classes at the University to graduation. This person proactively builds a trusting and supportive relationship with new students at the beginning of a student's studies and carries that relationship through to graduation. Through counseling and positive coaching, the SSA works with a student to overcome barriers impeding adult students from reaching their academic and career goals. The SSA is a champion for student success and the University brand.

This position offers the option to work remotely. Candidates must connect equipment directly to their home router (Post provides a 50-foot Ethernet cable; no wireless connections). Minimum internet requirements include 25 Mb download speed, 15 Mb upload speed, and latency below 40 for reliable audio quality. Candidates are responsible for ensuring their internet meets these standards before the start date. A dedicated, quiet home workspace free from distractions is also required.

Essential Accountabilities

• Requires an insightful and innovative approach to achieving exceptional student engagement, commitment, and readiness results.
• Proactively develop and maintain a positive and supportive relationship with students that welcomes them to our learning community.
• Communicate directly, effectively, and often with all assigned students to keep them connected and engaged.
• Leverage University technology systems to enhance relationships with students.
• Communicate positively and effectively with students by phone.
• Respond promptly to student questions and requests (typically on the same day) by telephone and email.
• Advocate for students' needs across all departments of the University.
• Use University systems to track and assess how your assigned students are progressing towards graduation.
• Analyze student data from internal systems and external sources to improve the student experience.
• Proactively and creatively identify barriers to students' academic success and develop solutions.
• Introduce and train students on university systems (e.g., Web Registration and Blackboard).
• Accurately communicate and support the university's academic and university policies.
• Provide students with guidance on academic progress, course selection, degree selection, and work/life/study issues.
• Coaches and offers counsel to students on strategies for success.
• Other duties as assigned.

Qualifications

• A bachelor's degree or equivalent combination of education and experience is required.
• Engaging and dynamic phone presence.
• Excellent email communication skills: clear and concise writing ability required.
• Self-starter - shows initiative and demonstrates the ability to work both independently and as a team member.
• Energetic and goal-oriented.
• Strong interest in working in a fast-paced environment that requires multitasking.
• Dedicated to student success.
• Urgent-driven; responsive to students and colleagues.
• Ability to use and quickly learn existing and new technologies, including but not limited to Blackboard, social media, CRM/CNS, Microsoft Office Products, etc.
• Excellent organization skills and ability to keep consistent contact with student caseload.
• Ability to connect and develop relationships with adult students.
• Holds themselves and colleagues to high ethical standards.
• Creates a positive culture and environment through attitude and behavior.
• Ability to work evenings/weekends preferred.