[Hiring] Student Success Advisor Career & Programmatic @Post University

Role Description

The Student Success Advisor (SSA) Career & Programmatic is critical to Post University's academic success and retention efforts for online and/or regional site students. The SSA C&P provides a consistent point of contact for a student’s specific area of study from when the student begins classes at the University to graduation. This person proactively builds a trusting and supportive relationship with new students at the beginning of a student's studies and carries that relationship through to graduation. Through counseling and positive coaching, the SSA works with a student to overcome barriers impeding adult students from reaching their academic and career goals. The SSA is a champion for student success and for the University brand.

This position offers the option to work remotely. Candidates must connect equipment directly to their home router (Post provides a 50-foot ethernet cable; no wireless connections). Minimum internet requirements include 25 Mb download speed, 15 Mb upload speed, and latency below 40 for reliable audio quality. Candidates are responsible for ensuring their internet meets these standards before the start date. A dedicated, quiet home workspace free from distractions is also required.

• Proactively develop and maintain a positive and supportive relationship with students.
• Communicate directly, effectively, and often with all assigned students.
• Leverage University technology systems to enhance relationships with students.
• Respond promptly to student questions and requests (typically on the same day) by telephone and email.
• Advocate student needs across all departments of the University.
• Use University systems to track and assess student progress towards graduation.
• Analyze student data to improve the student experience and services.
• Identify barriers to students' academic success and develop solutions that improve retention.
• Introduce and train students on university systems (e.g., Web Registration and Blackboard).
• Accurately communicate and support university academic policies.
• Provide students with guidance on academic progress, course selection, and work/life/study issues.
• Coach and offer counsel to students on strategies for success.
• Other duties as assigned.

Qualifications

• A bachelor's degree or equivalent combination of education and experience is required.
• Engaging and dynamic phone presence.
• Excellent email communication skills: clear and concise writing ability required.
• Self-starter - shows initiative and demonstrates the ability to work both independently and as a team member.
• Energetic and goal-oriented.
• Strong interest in working in a fast-paced environment that requires multi-tasking.
• Dedicated to student success.
• Urgent driven; responsive to students and colleagues.
• Ability to use and quickly learn existing and new technologies.
• Excellent organization skills and ability to keep consistent contact with student caseload.
• Ability to connect and develop relationships with adult students.
• Holds themselves and colleagues to high ethical standards.
• Creates a positive culture and environment through attitude and behavior.
• Ability to work evenings/weekends preferred.

Requirements

• Sunday-Thursday with 1 late night or Tuesday-Saturday with 1 late night.