[Hiring] Student Service Advisor @Colorado Christian University

Role Description

The Student Service Advisor (SSA) is a full-time, non-exempt, remote position reporting to the Director of Retention for the College of Adult and Graduate Studies (CAGS). The SSA guides and assists CAGS students toward successful degree completion and attainment of educational goals. This position is a key component in the retention and persistence of students.

While the campus is in Lakewood, CAGS students are located in varying regions both inside and outside of Colorado. As a result, this position requires high levels of accurate and concise communication (email, phone, and in-person, depending on the student’s location). A polished, professional demeanor is required. Hours may vary depending on student need and may include evenings and weekends.

Job Location: Remote - must reside and work legally in the U.S. All work must be performed within the U.S.

Qualifications

• High technology proficiency; fluency in Microsoft Excel and Outlook.
• Confidence with a high level of inbound/outbound calls; proven ability to articulate clearly and persuasively, yet professionally, with students.
• Self-confidence, patience, empathy, and availability when building rapport with students; ability to understand and adapt quickly to multi-generational needs and characteristics.
• Ability to be a creative, out-of-the-box thinker who takes initiative to find solutions while clarifying and enforcing CCU’s expectations and policies.
• Flexibility, a teachable spirit, and openness to change; ability to proactively locate appropriate resources to assist with unfamiliar situations; confidence in asking questions, and ability to recognize and learn from mistakes.
• Consistently cohesive working relationships, ability to view conflict positively and operate with honesty and respect in all communication.
• Disposition to enjoy a high-energy call center-type work environment, maintain focus amidst unexpected distractions, and manage disruptions with professionalism.
• Previous advising, student service, higher education, public relations, customer service, or similar experience preferred.
• Bachelor’s degree (preferred).
• Bilingual speaking and writing proficiency in Spanish/English preferred.

Requirements

• Contribute to CCU’s mission: CCU provides Christ-centered higher education to transform students to impact the world with grace and truth.
• Answer student questions via phone, email, and in-person advising appointments (depending on location); documents details in student’s record.
• Initiate outbound calls to students to assess early intervention needs, build advisor/advisee relationships, ascertain obstacles to course completion or registration, and proactively and persuasively challenge students to successful continuation and academic excellence.
• Analyze, organize, and update reports, spreadsheets, and templates for effective time management, data integrity, efficient student communication, and trending student retention.
• Interpret and analyze student data in order to proactively contact students and achieve monthly retention goals.
• Partner strategically with other departments to facilitate and process time-sensitive student requests.
• Prepare and plan for future blocks/semesters; collaborate with colleagues on special projects; attend team meetings and training webinars/conference calls.
• Perform other duties as assigned.

Benefits

• Competitive compensation and benefits packages.
• Tuition waiver program.
• Excellent healthcare.
• Generous paid time off.
• Matching 403(b) retirement plan.
• Additional organizational paid benefits and voluntary benefit offerings.
• Pay range of $18.00 - $18.82/hour based on relevant experience.

Application Deadline

Applications will be accepted until position is filled.