[Hiring] Student-Crisis Counselor @Southern New Hampshire University

Role Description

Southern New Hampshire University is seeking a student employee to fill the role of Crisis Counselor for the Crisis Text Line organization. As a Volunteer Crisis Counselor, you will:

• Work closely with Crisis Counselor Supervisors to provide de-escalation to people in crisis via a text-based service.
• Provide empathy and compassion while collaborating with your Crisis Counselor Supervisor on any necessary external intervention.
• Provide high-quality service supporting our texters while adhering to training and clinical policies and procedures.

Job Responsibilities:

• Participate in suicide and crisis intervention training.
• De-escalate individuals in crisis by using best practices in the field of suicidology, as well as empathy and good contact techniques.
• Connect individuals in crisis to appropriate resources.
• Maintain appropriate levels of boundaries and confidentiality/privacy with individuals in crisis.

Qualifications

• Enrollment in the following degree programs: Psychology, Sociology, Human Services, or General Studies with a concentration in these areas.
• Current enrollment in classes as part of a SNHU degree program.
• Work study as part of the financial aid package.
• 18 years of age.
• Must complete and pass a background check.
• Must have your own laptop/desktop computer with reliable internet.

Learning Outcomes

• Develop Communication skills through professional interactions with staff and clients.
• Build Professionalism through reliability, accountability, and workplace etiquette.
• Improve Critical Thinking by solving problems and making informed decisions in daily tasks.
• Increase Career & Self-Development through workplace experience and professional growth.
• Develop Equity & Inclusion awareness by interacting respectfully with diverse populations.

Work Schedule

Mon-Sun, flexible scheduling. Students will be paid for training time as well as time actively engaged with texters. Please note that hours are not guaranteed as it is based on the volume of clients.

Compensation

The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations.