[Hiring] Student Advisor @Bertelsmann

Role Description

Under the general direction of the Manager of Student Advising, Campus Director, or Associate Director, Student Engagement, the Student Advisor (SA) will work to ensure the academic student success of Alliant’s student population enrolled in Alliant degree or certificate programs. The SA performs a variety of academic advising and student service functions, including:

• Student outreach
• Course registration
• Degree audits
• Tuition payments
• Financial aid assistance

The incumbent must be able to organize and plan work and be capable of handling multiple assignments; prioritizing them in a constantly changing work environment. This position requires:

• Multi-tasking abilities
• Exceptional interpersonal/cross-cultural communication skills
• Ability to complete tasks with accuracy and meet deadlines
• Initiative and effective problem-solving skills

The SA will be responsible for monitoring the progression of students from admission to commencement. They will ensure open lines of communication with campus departments to proactively resolve student issues and provide exceptional customer service. The SA handles sensitive information necessitating considerable use of tact, discretion, and judgment; and must exhibit a high level of professionalism.

Qualifications

• Bachelor’s Degree from an accredited four-year college or university
• Master’s Degree in College Student Personnel services preferred
• Two (2) years of professional experience in a post-secondary institution preferred
• None for certifications, licenses, etc.

Requirements

• Proficient computer skills, particularly with Microsoft Office Suite, Campus Nexxus Student, Salesforce/Starfish or other CRM software
• Excellent customer-service skills, including sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds
• Ability to work effectively as a team player; highly motivated, focused, and results-oriented
• Excellent oral and written communication skills
• Ability to exercise discretion and tact in all interpersonal contacts, and to maintain confidentiality at all times
• Ability to manage multiple tasks according to required deadlines and maintain composure under high stress conditions
• Ability to be optimistic, positive, and supportive in all interactions with others
• High level of accuracy and attention to detail

Benefits

• Medical/Prescription
• Dental
• Vision
• Health Care & Dependent Care Flexible Spending Accounts
• Voluntary Life and AD&D
• Voluntary Benefit Plans: Accident, Critical Illness, or Hospital Indemnity Insurance
• Legal Plan
• Transportation Spending Account
• Employee Tuition Waiver

Additional Information

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to track academic progression through Campus Nexxus or equivalent databases
• Uses independent judgment to monitor students’ academic success through ongoing outreach, advising meetings, and data analysis
• Assists with registration, degree audits, transfer evaluation, advancement to candidacy, etc.
• Reviews academic progress of assigned students and works to develop individualized success plans
• Assists students with tuition payments, financial aid resources, etc. Support includes proactive outreach and communication with students, including monitoring the non-financially cleared (NFC) list and attendance
• Supports New Student Orientation and Commencement
• Maintains student records to ensure accuracy and timeliness of data
• Provides an exceptional student experience to all students throughout the student life cycle
• Performs other related tasks, duties, and responsibilities as required, assigned, or directed

Supervisory Responsibility

• Direct Reports: None
• Indirect Reports: None

Contact Responsibility

• Internal: Interacts with supervisor to receive direction and instructions and/or review of work results. This position partners with campus departments, including Admissions, Academic programs, Disability Services, Military/Veterans, Career Services, International Students, etc. to ensure seamless student support and Department goals
• External: Interacts with both current and prospective students. May interact with community leaders

Primary Work Location, Hours & Travel Requirements

• Office Location: Remote
• Work Hours: Standard office hours; may be required to work occasional evening or weekend hours
• Travel: Rarely. Potentially may need to travel to other campuses for training or Employee Engagement events

Background Check Requirements

Employment is contingent upon successful completion of a background check (including criminal, prior employment, and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current University employees who apply for the position.