[Hiring] Student Advisor @Bertelsmann-Jobs

Role Description

Under the general direction of the Manager of Student Advising, Campus Director, or Associate Director, Student Engagement, the Student Advisor (SA) will work to ensure the academic student success of Alliant’s student population enrolled in Alliant degree or certificate programs. The SA performs a variety of academic advising and student service functions, including:

• Student outreach
• Course registration
• Degree audits
• Tuition payments
• Financial aid assistance

The incumbent must be able to:

• Organize and plan work
• Handle multiple assignments and prioritize them in a constantly changing work environment
• Exhibit multi-tasking abilities
• Demonstrate exceptional interpersonal/cross-cultural communication skills
• Complete tasks with accuracy and meet deadlines
• Take initiative and effectively problem-solve

The SA will be responsible for:

• Monitoring the progression of students from admission to commencement
• Ensuring open lines of communication with campus departments to proactively resolve student issues
• Providing exceptional customer service
• Handling sensitive information with tact, discretion, and judgment
• Exhibiting a high level of professionalism

Qualifications

• Bachelor’s Degree from an accredited four-year college or university
• Master’s Degree in College Student Personnel services preferred
• Two (2) years of professional experience in a post-secondary institution preferred
• Certifications, Licenses, etc.: None

Requirements

• Proficient computer skills, particularly with Microsoft Office Suite, Campus Nexxus Student, Salesforce/Starfish or other CRM software
• Excellent customer-service skills, including sensitivity to cultural diversity
• Ability to communicate and interact effectively with people of all ages and diverse backgrounds
• Ability to work effectively as a team player; highly motivated, focused, and results-oriented
• Excellent oral and written communication skills
• Ability to exercise discretion and tact in all interpersonal contacts
• Ability to maintain confidentiality at all times
• Ability to manage multiple tasks according to required deadlines
• Ability to maintain composure under high stress conditions
• Ability to be optimistic, positive, and supportive in all interactions with others
• High level of accuracy and attention to detail

Benefits

• Medical/Prescription
• Dental
• Vision
• Health Care & Dependent Care Flexible Spending Accounts
• Voluntary Life and AD&D
• Voluntary Benefit Plans: Accident, Critical Illness, or Hospital Indemnity Insurance
• Legal Plan
• Transportation Spending Account
• Employee Tuition Waiver