[Hiring] Senior Trainer, Revenue Cycle Operations @Impact Advisors

Role Description

Impact Advisors is seeking an experienced Senior Trainer, Revenue Cycle Operations to deliver and sustain effective training for Revenue Cycle Managed Services (RCMS) teams across client environments. The role’s primary responsibility is to prepare onshore and global team members to perform their assigned responsibilities accurately, consistently, and confidently.

The Senior Trainer facilitates new-hire, client-specific, system, workflow, refresher, and remediation training. This individual develops and maintains the materials needed to support established training programs and operational requirements, including:

• Presentations
• Facilitator guides
• Learner materials
• Exercises
• Knowledge checks
• Performance-support resources

This role also requires strong technical-writing skills to create and maintain detailed, step-by-step operational documentation, including:

• Situation Response Guides (SRGs)
• Standard Operating Procedures (SOPs)
• Job aids
• Process maps
• Decision trees
• Quick-reference guides
• Role-based work instructions

The role partners closely with Operations, Quality, Content Management, client stakeholders, and subject matter experts to ensure training and documentation reflect the same approved workflows and performance expectations.

Qualifications

• 5+ years of experience in healthcare revenue cycle operations, operational training, onboarding, enablement, or a related discipline.
• Demonstrated experience delivering instructor-led and virtual training in an operational environment.
• Demonstrated ability to translate complex business processes into clear, detailed, step-by-step operational documentation such as SRGs, SOPs, job aids, work instructions, or process guides.
• Working knowledge of healthcare revenue cycle operations, which may include registration, billing, claims processing, denials management, accounts receivable, reimbursement, or related functions.
• Strong facilitation, presentation, written communication, interviewing, and interpersonal skills.
• Ability to learn complex workflows and systems through subject matter expert interviews, process demonstrations, observation, and hands-on discovery.
• Ability to organize complex information for operational audiences and maintain accuracy across training and documentation materials.
• Ability to manage multiple assignments and changing priorities in a fast-paced, client-service environment.
• Proficiency with Microsoft 365 applications, including Word, PowerPoint, Excel, Teams, and SharePoint.

Requirements

• Bachelor’s degree in adult education, communications, instructional design, or a related field. Or professional certifications in training facilitation/design or instructional design.
• Experience supporting managed services, outsourced operations, consulting engagements, or geographically distributed teams.
• Experience with instructional-design principles, adult-learning methodologies, curriculum development, or eLearning development.
• Experience using Articulate 360, Camtasia, Learning Management Systems, or related learning-development technologies.
• Experience documenting and training workflows within Epic, Oracle, or other healthcare revenue cycle platforms.
• Revenue cycle certification such as CRCR, CHFP, or CPC, or a credential in training, facilitation, or adult learning.
• Experience partnering with Quality or Performance teams to address operational errors and performance gaps.

Travel Requirements

• Ability to travel up to 25% including potential nearshore travel.

Benefits

• This role may also be eligible for an annual performance bonus.
• Additional benefits and perks may also be available, depending on the position and employment terms.

Company Description

At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a “Positive Impact.” We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered.

Join Impact Advisors and make a real difference in healthcare.