[Hiring] Senior Trainer @Briljent

Role Description

The Senior Trainer delivers advanced, specialized, and large-scale training programs for operations staff, leadership audiences, business partners, and external stakeholders supporting a Medicaid enterprise system implementation for a healthcare technology client. This position is performed remotely and supports an assigned eight (8) hour shift within Pacific Time business hours.

• Delivers advanced, specialized, and large-scale training programs for internal staff, clients, business partners, leadership audiences, and external stakeholders.
• Facilitates instructor-led, virtual, webinar-based, and blended learning programs using adult learning principles and engagement strategies.
• Leads training efforts for complex projects, organizational transformations, system implementations, and high-priority business initiatives.
• Partners with stakeholders, subject matter experts (SMEs), business analysts, and instructional designers to identify learning needs and recommend training solutions.
• Supports the design of and facilitates customized workshops, learning events, and performance support solutions that address unique business challenges and operational requirements.
• Develops and maintains learning materials including presentations, facilitator guides, participant materials, job aids, exercises, and supporting resources.
• Contributes to the development, maintenance, and delivery of enterprise and account-level learning curricula, training roadmaps, and annual training plans.
• Conducts training needs analyses to identify skill gaps and recommends effective learning and performance solutions.
• Analyzes and interprets training evaluation results to measure effectiveness, identify trends, and provide actionable recommendations for continuous improvement.
• Collaborates with instructional design and learning technology teams to confirm that learning solutions are engaging, scalable, and aligned with business objectives.
• Manages multiple projects, deadlines, and competing priorities while maintaining quality and customer satisfaction.
• Recommends enhancements to training programs, delivery methods, tools, and the learner experience in support of continuous improvement.
• Maintains accountability for delivering high-quality learning experiences and managing multiple projects simultaneously.
• Influences learning strategy, training effectiveness, and workforce performance across the engagement.
• Serves as an escalation point for trainers on content gaps, system issues, and learner concerns.
• Performs other duties as assigned.

Qualifications

• Advanced facilitation, presentation, and audience engagement skills across virtual and instructor-led environments.
• Experience delivering training for diverse learner populations, including senior leaders, technical professionals, operational teams, and external clients.
• Knowledge of adult learning principles, instructional design methodologies, and training development best practices.
• Experience conducting training needs assessments and evaluating learning effectiveness.
• Strong technical writing, editing, proofreading, and content development skills.
• Strong organization, project management, and stakeholder management skills.
• Demonstrated ability to work independently while managing multiple priorities and deadlines.
• Proven ability to adapt to changing business needs and evolving organizational priorities.
• Ability to work in a highly collaborative environment requiring partnership across business, operations, technology, and learning teams.
• Strong analytical, problem-solving, and consultative skills.
• Availability to work an assigned eight (8) hour shift between 8:00 AM and 4:30 PM Pacific Time, Monday through Friday.
• Ability to work from a secure, distraction-free remote work environment with reliable high-speed internet.

Requirements

• A bachelor's degree in training, adult learning, education, organizational development, instructional design, business, or a related field, or an equivalent combination of education and experience.
• Five (5) to seven (7) years of progressive experience in training delivery, facilitation, adult learning, or learning and development.
• Experience supporting healthcare, government programs, operations, customer service, technology, or related industries, preferred.
• Microsoft Office, including Word, PowerPoint, and Teams, experience required.

Physical Requirements & Environmental Conditions

• Employee is regularly required to talk or hear, sit, stand, and utilize technology tools such as a laptop computer for extended periods of time.
• Specific vision abilities include close vision and the ability to adjust focus.
• This position requires the ability to occasionally lift up to 20 lbs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.