[Hiring] Senior Technical Trainer @Now Hiring

Role Description

This position is responsible for the operational excellence of our Systems and Service teams in both the US and Canada. This includes the assessment of technician skills and the creation, preparation, and delivery of Technical Training material for Employees. The position is also responsible for being a subject matter expert (SME) for the company locations within the region of coverage.

• Support technicians on questions while in the field
• Create SOPs, templates, test sheets, and reports
• Prepare technicians for certification exams
• Act as mentors in apprentice programs
• Represent the organization at trade shows
• Build relationships with technical schools
• Report to the Director of Operational Excellence
• Travel approximately 35%–40% of the time

Qualifications

• A Bachelor’s degree in a related field or equivalent experience
• At least 8 years of relevant field experience
• NETA level 3 or 4 certification required (or equivalent certification recognized by an industry organization)
• Experience with the NFPA70E Standard
• Proven expertise in common Power Systems topics
• Critical thinking and problem-solving skills
• Experience presenting to groups
• Experience training others
• Ability to accommodate and respond to unconventional training requests
• Must be able to work independently
• Passion for learning and teaching others
• Proven experience in building training programs from the ground up
• Intermediate skill level with PowerPoint, Word, Microsoft Excel
• Strong organizational skills
• Excellent written and verbal communication skills
• Ability to adjust to changes in workflow and meet deadlines
• Demonstrated strong sense of urgency and ownership of their process
• Must demonstrate a team player mindset
• Willingness to travel within designated territory regularly

Requirements

• Evaluate best practices in the region and determine standardization plan
• Work with counterparts and company SMEs to create field SOPs and standardized templates
• Lead process improvement initiatives
• Summarize reporting and develop recommendations to improve quality and processes
• Maintain professional and technical knowledge by attending educational workshops
• Evaluate the skills of all technicians in designated territory
• Develop and maintain a comprehensive catalog of technical training material
• Deliver engaging training materials through hands-on, live, and virtual training
• Act as a SME for field technicians providing just-in-time guidance
• Follow and achieve compliance, accreditation, and business goals
• Act as a liaison to technical schools in the territory
• Attend trade shows and present on topics relevant to expertise
• Develop, support, evaluate, and monitor contract vendor training providers
• Other duties as assigned

Benefits

• Full benefits including medical, dental, vision, and company-paid life insurance
• Employee Ownership Plan
• Matching 401k
• Paid time off
• Paid Holidays (10 a year)
• Milestone bonus

Company Description

RESA Power is a dynamic, people-first organization that prides itself on being the employer of choice in its industry. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems.

• Locations throughout the United States & Canada
• Track record of long-term partnerships and excellence in customer experience for nearly a decade