[Hiring] Senior Online Courses Manager @Raspberry Pi Foundation

Role Description

We are looking to appoint an experienced online courses specialist to lead the development and scaling of our online courses to support the teaching of computing, computer science, and AI literacy.

Since we launched our first course in 2016, over 400,000 educators have taken one of our online courses to help them develop their subject knowledge, pedagogy, and confidence to teach computing. As part of our ambitious global strategy, we want to support millions more educators all over the world with high-quality, free online courses that enable them to confidently teach young people about computing and AI.

You will be responsible for all aspects of the design, production, and growth of our portfolio of online courses, working closely with colleagues from across the organisation, including product, learning, marketing, and impact measurement.

We have developed our own purpose-built, self-hosted platform for online courses, called the Training Hub, which means that we are able to invest in features that meet the needs of our audience and provide unlimited access to courses at no cost to the end user.

The ideal candidate will have significant experience designing and producing online courses that support adult learning for global audiences. Our primary audience is teachers and other educators, so experience working with that audience will be a distinct advantage. You will have experience of every aspect of course design and development, including user engagement and research, production, moderation, marketing, and evaluation.

You will directly manage a small, highly skilled team and will work with colleagues across a wide range of disciplines. You should be an experienced manager and natural collaborator.

We work hard to make sure that the Foundation is a place where everyone is supported to do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you're the right person for the job, we’ll make it work for you, and you can be confident that you’ll be joining an exceptional team of people who care about our mission and each other.

Responsibilities

• Develop the strategic vision and long-term plan for our online courses, ensuring that it reflects the needs of educators and aligns with our wider strategy and priorities.
• Lead the design and development of a portfolio of online courses, from analysing user needs through to scripting, production, and delivery; working collaboratively with subject experts, videographers, and designers.
• Oversee the delivery and moderation of online courses, ensuring that users have an excellent experience and achieve their learning goals.
• Work with the marketing team and other partners to promote the online courses to maximise their reach.
• Work with the product team to define and prioritise the product roadmap for the Training Hub, ensuring that the platform is responsive to the needs of users.
• Ensure that online courses reflect evidence-based pedagogy and andragogy, in line with the Foundation's agreed approaches to teaching and learning.
• Identify and respond to trends in online learning and the teaching of discrete and cross-curricular computing, ensuring that content is innovative and remains relevant.
• Contribute to the development of the Foundation's teaching and learning strategy and approaches.
• Develop and implement systems for quality assurance, including in relation to the Foundation's policies for inclusion and accessibility.
• Use feedback and data to drive improvement and reach of online courses. Take responsibility for producing internal and external management information and reporting as required.
• Manage, coach, and develop a high-performing team, ensuring that capacity and resources are planned and managed effectively to deliver agreed priorities.
• Represent the Raspberry Pi Foundation to external audiences and work collaboratively with external stakeholders as required.

Qualifications

• Experience in bringing together internal stakeholders to set the strategic direction of a product, aligned to the organisational strategy and meeting the needs of identified audiences.
• Significant experience in leading the production of online courses for a global adult learner audience, including experience of understanding learner needs, through to planning, writing, moderation and impact evaluation. Experience in creating professional development for educators would be advantageous.
• Understanding of andragogy research and principles, with a proven ability to translate evidence-informed adult learning into high-quality course content and learning experiences.
• Experience working in cross-functional product teams, championing an educator perspective and proposing platform features and improvements as part of a product roadmap.
• Experience in the collection, management, and analysis of feedback and learning analytics to maximise course enrolment, participation, completion and repeat learning, and to drive a continuous improvement cycle.
• Experience of managing a team in a collaborative and supportive environment, with the ability to plan and manage resource allocation effectively across multiple projects and priorities.
• Flexibility, adaptability, and a collaborative approach to working with colleagues and external partners, with an openness to working across the Foundation's programmes and products.
• A commitment to the Foundation's mission and values, including on diversity, equity, and inclusion.
• Willingness to travel in the UK and potentially internationally.

Benefits

• Paid time off: 25 days of paid annual leave initially, rising to 30 days after five years service, plus 3 additional days of paid leave for the company-wide closure at the end of each year.
• Pension: 8% employer contribution on top of your minimum 4% employee contribution.
• Private healthcare: Comprehensive private healthcare for all employees through Vitality Plus.
• Flexible working: Clear policies to provide flexibility over when and where you work.
• Support for parents and carers: Generous family leave and flexibility for parents and carers.
• Life assurance and income protection: Schemes to provide peace of mind for you and your family.
• Investing in learning and development: Access to learning resources and training, with dedicated time for all employees.
• Travel to work: Support for cost effective and sustainable travel to work through Cycle-to-Work and Season Ticket Loan schemes.