[Hiring] Senior Education Professional, Development @NICE

Role Description

Senior Education Professional, Development (NiCE Systems, Inc; Atlanta, GA):

• Design and develop technical instructor-led training (ILT), virtual ILT, and eLearning content for company Analytics and Quality Central platforms.
• Own the end-to-end training lifecycle, including needs analysis, curriculum design, content development, validation, and delivery.
• Develop and maintain technical documentation, lab guides, and troubleshooting exercises to support hands-on learning.
• Ensure training materials remain accurate, up to date, and aligned with product releases and best practices.
• Partner with Product Management and R&D to gain deep understanding of system architecture, new features, and release changes.
• Act as a global technical point of contact for trainers, providing product guidance, troubleshooting support, and enablement.
• Install, configure, upgrade, and maintain training lab environments, including servers, databases, and supporting services.
• Deliver technical training sessions to customers, partners, and internal employees as needed.
• Support trainer readiness by enabling instructors on new or updated course content.
• Manage multiple development initiatives simultaneously in a fast-paced, release-driven environment.
• Collaborate with cross-functional stakeholders to meet delivery timelines and quality standards.

Telecommuting permitted pursuant to company policy.

Qualifications

• Bachelor’s degree or foreign equivalent in Computer Science, Information Technology, Computer Engineering, or related field.
• Six (6) years of progressively responsible post-baccalaureate work experience in the job offered or related occupation.

Requirements

• Experience developing and delivering technical training materials.
• Windows Server Administration (roles and features, Internet Information Services, and New Technology File System/Universal Naming Convention security principles).
• SQL Server Administration (user/login provisioning, maintenance jobs, backup/restore, basic queries, updates, and deletes).
• Networking fundamentals (DNS, DHCP, SSL certificate administration, and encryption protocols).
• Troubleshooting complex technical issues across application, server, and database layers.
• Developing technical training curricula, labs, and learning assets for enterprise software.
• Microsoft Office Suite (Word, PowerPoint, and Excel).
• Collaborating with SMEs and cross-functional teams.
• Instructional design principles and adult learning methodologies.

Company Description

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

• Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
• Known as an innovation powerhouse that excels in AI, cloud and digital.
• NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
• NiCE is proud to be an equal opportunity employer.