[Hiring] Senior Customer Learning Manager - FX Trading Workflows @LSEG

Role Description

The Customer Learning Manager serves as the financial markets & workflow experts at LSEG. On any given day you will be collaborating with Subject Matter Experts to design, update and coordinate customer facing training content suitable for live classes, videos and/or documents. You will become the face of our company for learning, often leading advanced level classes and covering market topics.

• Identifies and builds a strategy for customer learning in FX and Money Markets for Sales & Trading community across various LSEG products (especially Workspace, Advanced Dealing, Matching and FXAll).
• Shares knowledge and expertise in a timely manner by delivering in-depth and advanced learning and by coaching and mentoring other instructors.
• Build or enhance relevant learning paths, classroom materials & on demand learning videos.
• Coordinate/Coach/Support Associates delivering beginner level classes or CSMs covering non-English classes.
• Deliver advanced webinars and/or partner with internal experts on market topic webinars and drive all aspects from preparation to post session activities.
• Review attendance stats, view rates & customer feedback. Adjusting your offering accordingly.
• Collaborate with other Customer Success Managers and other partners to identify how to best engage relevant customer base.
• Support key programs & initiatives (e.g 90-day customer onboarding, customer certifications).

Qualifications

• Fluency in English with clear pronunciation.
• Expert-level product & workflow expertise and strong industry knowledge, 5+ years markets experience preferred.
• Proven experience in training on LSEG/Refinitiv solutions and customer workflow expertise.
• Undergrad preferred or related, and ACI/CFA designation welcomed.
• Strong presentation skills and knowledge of outcome-based learning.
• Demonstrates leadership qualities.
• Enjoys coaching and elevating performance.
• Proactive, resourceful, attention to detail.
• Strong excel skills preferred as well on-line presentation software’s (i.e., WebEx, Teams).
• Use of AI encouraged.

Benefits

• Healthcare.
• Retirement planning.
• Paid volunteering days.
• Wellbeing initiatives.

Company Description

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs.

• Headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific.
• Employ 25,000 people globally, more than half located in Asia Pacific.
• LSEG’s ticker symbol is LSEG.