[Hiring] Senior Associate Learning Coordinator @EY

Role Description

The Talent Development and Learning Team for EY Canada is seeking a personable and proactive individual to help plan and deploy small- and large-scale learning and networking events. The incumbent will be assigned to the centralized learning support team and will provide deployment and coordination support across service lines based on business priorities and capacity needs.

The Learning Coordinator (LC) is part of the centralized learning support team and is responsible for coordinating the logistics and deployment of learning programs across EY Canada service lines. The role works closely with Learning Services Specialists (LSSs), Learning Leaders (LLs), and other stakeholders to provide agreed-upon support for assigned classes and initiatives.

The LC’s primary responsibilities include:

• Submitting courses and scheduling offerings
• Managing participant rosters, communications, compliance, and course deployment
• Supporting different service lines and programs depending on centralized team priorities, demand, and available capacity

Your key responsibilities

• Learner administration
  • Work with assigned service line stakeholders to identify target learners and forecast the number of classes, participants, deployment modality (e.g., Virtual Instructor-led Training, classroom, eLearning, webcast), timing, session counts, and general course planning.
  • Support the LSS with data required to finalize learning calendar, schedule participants.
  • Ensure sessions are scheduled with producers and production technologies (i.e.: Zoom link for sessions) as necessary.
  • Work across teams to update and manage rosters to ensure schedules are kept current of any changes.
  • Support the LSS in the curation of level-based eLearning programs, including opening programs in SuccessFactors and scheduling of webcasts as required.
  • Prepare size and set-up of classrooms needed to support classes (participant materials, polling questions, breakout rooms).
  • Ensure award of CE credits.
  • Track and follow up with classroom training no-shows and missed time attestations.
  • Create and manage learning compliance tracking.
  • Address ad-hoc learner inquiries, liaising with LSSs & LL when necessary.
  • Participate in weekly status update meetings with LSSs & LL.
  • Assist with TD&L working groups, projects and deployment as needed.
  • Produce VILT sessions and Teams Live Webcasts.
• Learning Management System (LMS)
  • Set up courses and classes within the LMS, including attendance tracking.
  • Support and onboard other team members as required.
  • Monitor continuing Education (CE) compliance.
  • Update and manage rosters, manage waitlists, cancellations, etc.
  • Pull consumption and learning history reports.
• Virtual learning Producer
  • Experience with virtual platforms such as Zoom, Teams, etc. required.
  • Admit participants, track and monitor attendance and note absences/no-shows.
  • Draft producer guides for new learning sessions.
  • Create and manage Polls, Breakout Rooms and Whiteboard.
  • Monitor Chat.
• Facilitator support
  • Assist the LSS with the administration of the facilitator management tool, including recognition.
  • Available and accessible to facilitator for troubleshooting and support prior to, during and after class.
  • Distribute evaluation summary reports to facilitators post session.
  • Create evaluation summary reports and distribute to LL for program debrief.
• Budget
  • Gather / compile preliminary information for budgets and review with LSS & Learning Leader.
  • Review invoices and ensure accuracy before sending for approvals and payment.
  • Support LSS in compiling monthly learning accruals for areas of responsibility and advise Learning Leader if any accruals are needed.

Qualifications

• Experience in managing conference logistics, program deployment or project management
• Proficient in Outlook
• Proficient in Excel (filters, vlookups, pivot tables or Power Query)
• Proficient in Zoom, MS Teams, SharePoint and Office 360
• Experience with Learning Management Systems (LMS), particularly SuccessFactors, is an asset
• Strong attention to detail and impeccable communication skills
• Strong analytical, organizational and project management skills
• Great interpersonal skills and ability to build and maintain trusted relationships
• Willingness to work in a team environment
• Ability to manage multiple priorities independently during peak times
• Ability to take initiative and think through next steps / prioritize items to complete
• Bilingual candidate appreciated

Requirements

• This position may require overtime during peak times.

Benefits

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you
• Comprehensive medical, prescription drug and dental coverage
• A defined contribution pension plan
• A great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year
• Statutory holidays and paid personal days (based on province of residence)
• A range of exciting programs and benefits designed to support your physical, financial and social well-being