[Hiring] Program Officer, Instructional Design @International Rescue Committee

Role Description

The IRC is seeking a Program Officer, Instructional Design. This position will support the IRC’s efforts as subcontractor for the Office of Refugee Resettlement National Call Center and Sexual Abuse Hotline. The role will design and deliver call center staff-facing learning resources in concert with subject matter experts on the team and in line with contractor requirements and an established training plan.

Major Responsibilities

• Assist the sub-contract team in successfully executing a vision for call center staff training and development
• Work closely with subject matter expert teammates to conduct learning needs assessments, establish learning objectives, and design and develop content
• Ensure that training needs of call center staff are supported and met through iterative products that respond to learner feedback
• Develop multimedia learning tools
• Facilitate virtual and (potentially) in-person training programs
• Identify and implement educational technologies to support training approaches
• Contribute relevant training data to Monthly Contract Management Reports
• Assist in maintaining training records for all staff
• Evaluate training for efficacy and adjust methodology and materials as needed to improve understanding of information by call center staff
• Support the program’s established training plan

Key Working Relationships

• Position reports to: Deputy Director, Learning (Lead Training Specialist)
• Position directly supervises: N/A
• Indirect reporting: N/A
• Other internal and/or external contacts: Works closely with subject matter experts, may have a communication role with contractor (Hendall) or funder (ORR) on an as needed basis

Qualifications

• Bachelor’s Degree in instructional design, education, or other relevant field (or equivalent work experience and/or certification)
• Graduate degree highly desired
• Minimum four years of experience developing and implementing training, technical assistance, capacity-building, or education programs
• Experience developing innovative virtual multimedia trainings, such as webinars, online courses, self-paced e-learning, etc.
• Proven ability to develop training curricula, help documentation and other support materials
• Deep understanding of instructional design principles (including adult learning theory)
• Instructional Design certification preferred
• Experience contributing to program monitoring and evaluation (data collection, management, and reporting)
• Experience with webinar software
• Top-notch writing, editing, and presentation skills
• Proficiency with eLearning content creation software, audio/video editing tools, and the MS Office suite
• Ability to work independently and meet strict deadlines in a fast-paced, detail-oriented environment
• Fast learner, creative problem solver
• Experience engaging with subject matter experts and building collaborative trainings
• Excellent interpersonal and communication skills: ability to effectively liaise with colleagues on all levels in a multicultural environment
• Familiarity with ORR unaccompanied children programming a plus
• Employment contingent on successful acquisition of a Tier 2 Certificate of Public Trust government background investigation

Requirements

• English language fluency, Spanish highly preferred

Benefits

• 10 sick days
• 10 US holidays
• 20-25 paid time off days depending on role and tenure
• Medical insurance starting at $163 per month
• Dental starting at $6.50 per month
• Vision starting at $5 per month
• FSA for healthcare and commuter costs
• 403b retirement savings plans with immediately vested matching
• Disability & life insurance
• Employee Assistance Program available to staff and their families

Company Description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.