[Hiring] Program Manager - Learning Experience Design @Bon Secours Mercy Health

Role Description

The Program Manager, Learning Experience Design will create and continuously improve learning programs using an array of educational approaches. These approaches include development of blended learning, including e-Learning, instructor-led training/virtual instructor-led training, microlearning, and multimedia assets. This role is a balance of learning experience design and content creation.

• Apply human-centered design and instructional design methodologies to design and develop advanced multi-modal learning experiences, including simulation, gamification, live action video, instructor-led/virtual instructor-led, blended, and social learning.
• Research, curate, and/or adapt existing content assets to incorporate into learning journeys and blended programs.
• Maintain, evaluate, and iterate on existing learning solutions to ensure content and learner experience are current, relevant, and engaging.
• Develop ongoing support and updates to the training materials.
• Create and maintain a library of global, dynamic training content spanning across multiple modalities and the entire Learner’s Journey.
• Collaborate with the Learning Technology Solutions Team on the development of innovative ideas, processes and practices that will improve learner outcomes.
• Partner with SMEs to understand program goals and define the learning solution that will make their programs successful.
• Use Agile methodology to manage projects, balancing a high-volume of work in a fast-paced environment.
• Create initial learning experience conceptual designs that meet business outcomes and appropriately take advantage of a wide range of enablement options that include: learning assets, knowledge management, certification, learning boards/collections, social learning, etc.
• Provide technologically innovative, engaging, and instructionally sound learning deliverables for customers while partnering with other team members to ensure the most effective and engaging learning.
• Drive innovation and efficiency in the design and development of modern learning experiences that drive behavior change through immersive, engaging experiences and preparing the content for deployment.

Qualifications

• Minimum Education: Bachelor's degree in Instructional Design, Communications, Education, Human Resource Management, Organizational Communication.
• Preferred Education: Master's degree in Instructional Design, Communications, Education, Human Resource Management, Organizational Communication.
• Minimum of 5 years’ experience in learning/education/human resources.
• Strong verbal and written communication skills.
• Well-developed interpersonal skills.
• Highly organized, with the ability to adapt quickly to changing priorities.
• Effective prioritizing and time management skills.
• Proficiency in Microsoft Word, PowerPoint, and Excel.
• Proven ability on office computer systems, including Internet, email, and database systems.
• Ability to maintain highly confidential information.
• Proficiency in Articulate Storyline 360 program.

Requirements

• Functional (Hard) Skills Required: Instructional Design, Adult Learning Theory, Project Management, Research, Analytical, Reporting, Writing Skills, Oral Comprehension.
• Interpersonal (Soft) Skills Required: Service Orientation, Strategic Thinking, Active Listening, Interpersonal Skills, Communication, Problem Solving, Critical Thinking, Organization, Persuasion, Detail Oriented, Time Management.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources, and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.
• Benefits may vary based on the market and employment status.