[Hiring] Professional Learning Operations Manager @Zearn

Role Description

The Purpose of the Professional Learning Operations Manager role at Zearn is to own the daily operational engine that powers the seamless delivery of more than 1,000 professional learning sessions to educators nationwide each year. This role directly enables educators to build the pedagogical and platform expertise they need to help all students love and achieve in math. This is achieved by:

• Owning the daily execution of the systems and processes that move a professional learning session from booking through successful delivery.
• Managing the end-to-end facilitator assignment workflow across all virtual and onsite professional learning engagements, matching facilitator expertise and readiness to specific district and school needs.
• Balancing complex scheduling trade-offs, including educator-facing impact, travel logistics, working-hour sustainability, and cost efficiency, to make sound, equitable staffing allocations.
• Managing operational changes to assignments and schedules, including reschedules, cancellations, open dates, and changes to session details, resolving time-sensitive delivery risks with minimal friction for educators and facilitators.
• Developing operational plans for multi-session deployments, customized district partnerships, and peak-volume delivery windows.
• Proactively communicating staffing decisions, schedule adjustments, and operational expectations to facilitators, managers, and cross-functional teams.
• Balancing educator demand with facilitator capacity by using operational data to anticipate constraints and expand organizational reach.
• Tracking and analyzing booking patterns, delivery pipeline, and facilitator utilization to maintain real-time visibility into operational capacity and constraints.
• Identifying high-demand periods, geographic hotspots, and format constraints where educator demand may exceed internal capacity, forecasting risks well before they become delivery bottlenecks.
• Formulating proactive capacity and staffing recommendations for the Professional Learning Operations Director when demand trends indicate potential delivery constraints.
• Maintaining clear, dependable views of training availability for Partnerships and internal and external stakeholders to ensure accurate booking timelines and commitments.
• Providing historical analysis to inform ongoing staffing strategies and long-term delivery planning.
• Managing and improving the operational processes and controls that enable Professional Learning to deliver reliably at scale, while continuously identifying opportunities to improve efficiency and reduce operational risk.
• Overseeing daily and weekly operational rhythms across the systems, tools, and workflows that support Professional Learning delivery, ensuring consistent, high-quality execution across a 1,000+ session portfolio.
• Serving as the primary escalation point for urgent operational issues, coordinating timely resolutions that protect the educator and facilitator experience.
• Identifying recurring operational friction and implementing practical improvements, including workflow simplification, lightweight automation, and reporting or quality checks.
• Establishing and refining standard operating procedures and operational controls that support consistency, accuracy, and resilience as volume and complexity grow.
• Managing operational logistics for periodic internal Professional Learning team events, including the team's annual onsite workshop.

Qualifications

• 3-5+ years of experience in training operations, learning operations, professional services delivery, workforce scheduling, or another high-volume service-delivery environment.
• Experience managing complex resource allocation, scheduling matrices, or staffing workflows across virtual and in-person delivery channels.
• Experience directly administering scheduling, training, learning, CRM, or related operational systems.
• Strong spreadsheet and data-management skills, including experience using data to identify exceptions and operational risks.
• Experience improving manual workflows through automation, system configuration, scripts, AI tools, or other practical technology solutions.
• BA/BS or equivalent professional experience.

Requirements

• Operational Stewardship & Execution: You thrive in the details and take deep pride in running an accurate, dependable operational engine.
• Systems & Workflow Optimization: You naturally spot inefficiencies, bottlenecks, and manual redundancies.
• Analytical Problem Solving & Data Fluency: You comfortably navigate spreadsheets, operational databases, and utilization reports.
• Decisive Prioritization in Motion: You excel in high-volume, dynamic environments where delivery never stops.
• Collaborative & Empathetic Communication: You communicate complex operational updates, schedule shifts, and logistical dependencies with clarity, speed, and empathy.

Benefits

• The compensation range for this role is $70,000 - $90,000 per year.
• We offer a competitive benefits package, including comprehensive medical, dental and vision plans, short- and long-term disability, life insurance, 401K matching, parental leave, and a generous PTO policy.
• We also offer a collegial and passionate culture and the potential to positively impact the lives of millions of children.

Company Description

Zearn is the nonprofit educational organization whose mission is to inspire all kids to love learning math. Everything we do is driven by our belief that every kid is a math kid.

As a nonprofit, all of our work is driven by what is best for kids. At the same time, we operate as an intense and fast-moving technology company, inclusively solving hard problems that will impact current and future generations.