[Hiring] Principal Trainer @Piedmont Healthcare

Role Description

The Principal Trainer will be the content expert for their respective application(s). Responsible for mastering both an Epic application and Piedmont-specific workflows. They develop and lead the implementation of the training program and associated training materials for their respective application(s) in coordination with other Principal Trainers for applications that share a portion of the end user's workflow. The training program should meet initial and ongoing training needs and support usability (i.e. proficiency) program led by the Director.

• Training methods may include classroom, web-based learning, remote instruction (e.g. WebEx), one-on-one coaching, and a variety of written material.
• Help match the content, curriculum, and methods to the role and workflow of the user necessary for the most effective training.
• Responsible for the quality of the training content and curriculum, staying current with best practices for instruction and use of application(s).
• Participate in go-live events, direct training, and provide user support.
• User support may include both on-site support and remote support when needed.
• Responsible for building, testing, and maintaining the training environment in coordination with the Program Manager, Environments to ensure that the training environments closely match production environment.
• Integral member of the application workgroup, responsible for participating in workflow design and system build to gain in-depth knowledge of the system functionality and rationale for the workflow design.
• Assist with the development and/or coordination of all application training strategies, training policies and procedures, course content, course scheduling/coordination, course education, and certification management of system approved applications.
• Assist with the oversight of all training facility management including the construction, technical infrastructure, and all devices used in the delivery of these services.
• Representative of the Information Services team, responsible for establishing and maintaining critical business relationships with fellow Piedmont co-workers, physicians, and all others who use or interact with the Epic application suite.

Qualifications

• Bachelor’s Degree in business administration, computer technology or science, or a closely related field is Required or In Lieu of degree four (4) years of relevant work experience will be accepted in addition to the experience requirement Required.
• 3 years of progressively responsible professional work experience providing computer-based software training, support, project management, or a closely related field Required or In lieu of degree seven (7) years of progressively responsible professional work experience providing computer-based software training, support, project management or a closely related field Required.
• The appropriate Epic certification be successfully obtained for a specific area of assigned responsibility within 90 Days Required.

Company Description

Piedmont Healthcare Corporate