[Hiring] Power Platform Trainer @Phoenix Software

Role Description

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools. We are now looking for an experienced Customer Success Manager and Technology Trainer who will be helping our customers drive adoption by delivering training focused on Power Platform.

• Deliver remote and face-to-face customer meetings, delivering training on Power Platform.
• Maintain existing and create new training materials to ensure they are accurate, up-to-date, and reflective of current and future offerings.
• Evaluate responses to delivered training programmes in order to make recommendations for improvements.
• Build knowledge on tenancy policies to be able to advise customers on their impact on usage and training.
• Proactively research new technical features, updates, and new products, ensuring training follows industry best practice, is relevant, and up to date.
• Be responsible for liaising with account managers and setting up customer scoping meetings to explore opportunities and understand their requirements, particularly on more technical aspects of Power Platform.
• Develop and plan proposal and statement of works documents based on customer requirements.
• Draft technical delivery documents for PoCs.

Qualifications

• Proven experience in a similar Customer Success or IT Trainer role.
• Excellent knowledge of Power Platform and at a technology level around Cloud, migration and upgrade strategies, support, and managed services.
• Excellent verbal and written communication skills. Actively listens and asks relevant questions. Demonstrates persuasive and effective presentation skills.
• Presentable, articulate, and personable.

Requirements

• Where is the role based? Our HQ is in Pocklington (YO42), this role can be remote in the UK with occasional visits to the office.
• How many interviews? Following a screen with the Recruitment Team, you can expect a two-stage interview process which includes a presentation.

Benefits

• You can read about the benefits on offer here 😊

Company Description

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check.

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.