[Hiring] Parent Support Coach @Stride, Inc.

Role Description

The Parent Support Coach is a Title 1 funded position. This is a key member of the student services team, responsible for fostering strong partnerships with families to support student success. This role focuses on assisting families whose students exhibit challenges with school engagement, attendance, lesson completion, and academic progress. The Parent Support Coach will serve as a bridge between home and school, providing coaching, resources, and individualized support to empower parents and guardians in promoting consistent student participation and performance.

• Oversee a caseload of families assigned as their main point of contact with the school.
• Serve as a liaison between families, Learning Coaches, teachers, and/or administration.
• Contact late starting or missing families by phone and work to ensure a Strong Start at the school quickly.
• Monitor engagement progress and activity of families on their caseload.
• Initiate meaningful, recurring contact by phone with families.
• Initiate larger family support interventions when a student begins showing signs of academic decline as determined by course grades, log-ins, course activity, and missing assignments.
• Arrange support conferences as needed to address performance concerns.
• Monitor student progress and maintain detailed communication logs and documentation of all family interactions.
• Assist families in creating plans to get back on track.
• Increase professional knowledge and skills by attending required staff meetings; participating in school and K12 sponsored Professional Development, and seeking other professional learning opportunities.
• Participate in State testing as required.

Qualifications

• Strong written and verbal communication skills.
• Excellent problem-solving skills.
• Organizational skills, multi-tasking abilities.
• Customer service focus.
• Adaptable and comfortable in a fast-paced work environment.
• Familiarity with the online learning experience.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); Web proficiency.
• Ability to travel 20% of the time.
• Ability to clear required background check.

Requirements

• Some college.
• Experience supporting adults and children in learning and the use of technology.
• An ability to learn new technology tools quickly (e.g. database and web-based tools).

Company Description

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations.