[Hiring] PAC Design & Delivery Trainer @Sono Bello

Role Description

The PAC Design & Delivery Trainer is a critical dual-function role within Sono Bello’s Patient Ambassador Center. This position requires a rare combination of instructional design expertise and live facilitation skill - someone equally comfortable building training from the ground up as they are delivering it with energy and impact.

• Own the end-to-end development of training materials, curricula, and learning assets that support new hire onboarding, continuation training, and performance improvement initiatives.
• Facilitate engaging, effective training sessions across our fully remote team, ensuring content lands with clarity and consistency.
• Collaborate closely with PAC Leadership to align training initiatives to current performance data, operational priorities, and evolving business needs.
• Impact measured by improvement in pre-determined performance metrics, training completion rates, and learner effectiveness scores.
• Bring a passion for adult learning and performance excellence, exceptional communication and presentation skills, and the ability to operate with autonomy in a virtual environment.

Qualifications

• Bachelor’s degree not required; equivalent professional experience preferred.
• 5+ years of experience in training, instructional design, sales coaching, or a related performance-focused role strongly preferred.
• Demonstrated experience in designing and developing training materials, including curriculum, scripts, assessments, and multimedia learning assets.
• Proficient with Learning Management Systems (LMS); experience with Absorb LMS is a strong plus.
• Multimedia content creation experience required.
• Experience with e-learning authoring tools (e.g., Articulate, Rise, Camtasia, or similar) strongly preferred.
• Proven facilitation and public speaking ability.
• Strong organizational and project management skills.
• Exceptional communication skills - oral, written, and presentation.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
• Strong reasoning and problem-solving skills.
• Ability to work independently in a remote environment while maintaining high accountability and results.

Requirements

• Conduct ongoing needs assessments to identify performance gaps and translate findings into targeted training solutions.
• Maintain and continuously improve all training content to ensure accuracy, relevance, and alignment with current processes, tools, and business goals.
• Develop and maintain Train-the-Trainer certifications and documentation.
• Report on training effectiveness, learner progress, and curriculum gaps on a regular cadence to PAC Leadership.
• Deliver clear instruction, training demonstrations, and performance expectation communication with confidence and professionalism in a virtual setting.
• Provide targeted feedback and coaching to individuals during and following training sessions.
• Serve as a subject matter expert on PAC processes, tools, and procedures.
• Partner with PAC Leadership to identify and act on emerging training needs.
• Assist with candidate interviews for training-related or team member roles as needed.
• Support team morale initiatives including contests, recognition programs, and daily themes.
• Ensure adherence to all relevant policies and procedures.
• Display accountability, sound judgment, and a results-oriented mindset in all responsibilities.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401K
• EAP
• PTO & Paid Holidays

Compensation

This is a non-exempt position with an hourly range of $21.00 - $26.00/hour, depending on experience. Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future.