[Hiring] Organizational Learning Advisor @Worldwide Clinical Trials

Role Description

The Organizational Learning Advisor, Commercial, is a business-facing role within the Global Organizational Learning & Development team, reporting into the People Strategy & Culture function. This role drives the learning and development strategy for the commercial organization, including:

• Business development
• Proposals and contracts
• Marketing
• Feasibility
• Commercial operations

The Advisor consults with commercial leaders and partners with the People Partner team to identify capability gaps, skills needed, and opportunities for growth that support revenue growth, win rates, and the client experience. This position acts as an engagement and change agent supporting behavioral transformation and communication across client-facing teams. This is a build role, responsible for establishing the strategy, structure, and curriculum for the commercial learning portfolio.

What you will do

• Lead the learning and enablement strategy for the commercial function, aligned to growth targets, win rates, and client satisfaction priorities.
• Build the foundational commercial learning framework from the ground up, including competency models, role profiles, role-based learning paths, content standards, and intake and governance processes.
• Author content hands-on where dedicated design support is not available.
• Design and deliver onboarding and ramp-up learning journeys for new commercial hires to shorten time to productivity.
• Build role-based curricula and performance support covering:
  • Selling skills
  • Service line and therapeutic knowledge
  • RFI and RFP development
  • Bid defense preparation
  • Pricing and budgeting fundamentals
  • Client communication
• Facilitate training sessions and workshops, delivering content in an engaging and impactful manner.
• Develop and maintain strong relationships with commercial leaders, subject matter experts, and key stakeholders across the organization.
• Coordinate change management communications and technology onboarding programs for commercial systems, processes, and go-to-market initiatives.
• Conduct comprehensive needs analysis, consulting with commercial stakeholders to develop effective, targeted learning solutions.
• Apply methods to measure learning impact and return on investment (ROI) against commercial metrics.
• Continuously gather user feedback and improve subsequent learning and development strategies.
• Collaborate closely with the instructional design team and the LMS team to create, communicate, brand, launch, and measure compliance and training effectiveness.
• Perform other duties as assigned.

What you will bring to the role

• Proven ability to design and implement training programs aligned with adult learning principles for experienced, client-facing professionals.
• Strong business acumen, with an understanding of the CRO commercial model and the drug development lifecycle.
• Strong analytical skills, with the ability to measure and analyze training effectiveness.
• Ability to influence and build credibility with senior commercial stakeholders in a matrixed, global environment.
• Ability to work effectively in a fast-paced, dynamic environment, managing multiple projects and priorities.

Travel requirements

• Willingness and ability to travel up to 50% of the time, including domestic and international travel.

Your experience

• Degree in Business, Marketing, Human Resources Management, Education, Life Sciences, or related discipline.
• 5+ years’ experience in learning and development, sales enablement, or commercial training, preferably within a CRO, pharmaceutical, or other client-facing services environment.
• Proven experience consulting and partnering with commercial client groups.
• Demonstrated experience building a learning program or function from the ground up.
• Working knowledge of the commercial lifecycle, including lead generation and ongoing client relationship management.
• Strong background in instructional design and LMS management.
• Experience supporting commercial systems and tools is preferred.
• Excellent customer service skills, with the ability to build and maintain strong relationships.
• Exceptional communication and facilitation skills.