[Hiring] Manager, Learning Operations @Milliman

Role Description

The Learning Operations Manager is a strategic leader responsible for overseeing the operational delivery of global Learning & Development (L&D) initiatives. This role manages a cross-functional team—including a LMS Administrator, Training Coordinators, and Instructional Designers/Developers—across multiple geographies (US and India). The Learning Operations Manager ensures operational excellence, compliance, and continuous improvement within the L&D function, driving impactful learning experiences that support organizational goals. This position partners with HR, IT, and business leaders to optimize learning technologies, processes, and programs, while fostering a culture of growth and performance.

Responsibilities

• Operational Excellence
  • Ensure successful execution of all department offerings.
  • Market and communicate department offerings.
  • Manage day-to-day scheduling and logistics of training sessions and programs offered worldwide.
  • Manage vendor relationships, contracts, and budgets in support of scheduled programming.
  • Partner with Learning and HR Business Partners to enhance team effectiveness within the business.
  • Gather and analyze metrics to evaluate impact of learning programs and inform stakeholders. Create dashboards and reports.
• Compliance Training
  • Collaborate with compliance, legal, IT, and other business units to identify solutions to compliance training requirements.
  • Oversee scheduling, administration, and reporting of compliance training as required by various business units across Milliman.
• Infrastructure Management
  • Manage the Learning tech stack, including the LMS (Absorb), content development, communication, and project management tools.
  • Liaison with IT, HR, and other departments for seamless technology integration between platforms.
  • Manage the selection and implementation of new learning technologies.
• Process Improvement
  • Analyze workflows to enhance Learning & Development department processes and operations.
  • Collaborate with the HR Service Center for the completion of repetitive tasks.
  • Facilitate improvements to department’s processes, ensure all SOPs are kept up-to-date, reinforce file organization and project management standards.
  • Create templates and models to accelerate content creation.
• Instructional Design and Development
  • The ideal candidate will have experience designing and developing various forms of digital content sufficient to supervise instructional designers/developers in the creation and/or update of superior learning content.
  • There will be opportunities to facilitate in-person and online instructor-led sessions—IF that appeals to the person in this role (no pressure!).

Qualifications

• Bachelor's degree in related field. Master’s degree preferred.
• Minimum 7 years of experience in an L&D-related role.
• Minimum 5 years of experience managing a team.
• Previous experience working in a global L&D function with exposure to EMEA and APAC.
• Demonstrated performance in instructional strategy, design, and delivery for a global workforce.
• Experience with multiple learning delivery approaches.
• Applied knowledge in instruction systems design (ISD) and adult learning principles.
• Experience with Absorb (or other similar LMS), Wrike (or similar PM tool), PowerBI, Articulate360, Canva, and other standard learning development tools.
• Project management skills including the ability to manage complex programs within complex organizational structures.
• Demonstrated ability to show L&D program effectiveness through compelling and measurable metrics.
• Ability to build cross-functional relationships and collaborate at all levels in an organization.
• Excellent written and verbal communication skills; demonstrated experience managing department communications.
• Ability to influence without authority in a decentralized structure and to think strategically about the solutions to offer.

Requirements

• Prior experience in decentralized professional services firms.
• Ability to travel occasionally.

Travel Requirements

• Ability to travel occasionally.

Location

This is a remote role. This job posting is expected to close on March 26th, 2026.

Compensation

The overall salary range for this role is $93,700 - $177,675. For candidates residing in:

• Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Newark, San Jose, San Francisco, Pennsylvania, Virginia, Washington, or the District of Columbia the salary range is $107,755 - $177,675.
• All other locations the salary range is $93,700 - $154,500.

A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.

Benefits

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
• 401(k) Plan – Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program – Recognizing employee contributions.
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
• Holidays – A minimum of 10 paid holidays per year.
• Family Building Benefits – Includes adoption and fertility assistance.
• Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D – 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability – Fully paid by Milliman.