[Hiring] Manager, Customer Education Design @Figma

Role Description

To support this work, we’re seeking a Manager of Customer Education Design to lead a team of Education Designers and Motion Designers in creating multimedia learning resources for Figma users. This team delivers pedagogically sound content—including courses, videos, and hands-on projects—that supports both major product launches and ongoing customer education programs. These resources span the full learning journey, from first-time activation to advanced skill development.

Success in this role requires strong leadership that enables the team to balance craft and speed, alongside thoughtful, timely coaching. Close alignment with cross-functional partners across customer education and go-to-market teams will be essential to ensure impact and consistency.

This role also involves establishing clear and predictable team rhythms, grounded in well-defined roles, standardized processes, and measurable outcomes. This is a player-coach role, with the manager supporting the team on content creation as Figma continues to ship products and features at high velocity.

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Lead and manage a team of Education Designers and Motion Designers to deliver high-quality multimedia learning experiences
• Own the Figma Learn property and be responsible for continued updates and optimization
• Oversee the development of education resources
• Partner closely with cross-functional teams (Education Content Strategy, Product, Marketing, Advocates) to align on priorities and learning goals
• Ensure learning content supports key product launches and broader customer education programs
• Provide clear, timely coaching and feedback to support team growth and performance
• Establish and maintain effective team rhythms, planning processes, and communication practices

Qualifications

• 3+ years of experience managing and developing multidisciplinary teams (instructional design, motion design, or similar)
• Proven ability to deliver high-quality learning content at scale
• Strong communication and stakeholder management skills, with experience collaborating with cross-functional partners, especially in go-to-market functions
• Ability to move with velocity, pivoting when needed to support updated priorities
• Strong technical aptitude, proficient in AI tools, and have hands-on experience with Figma or similar technologies

Requirements

• Experience building learning programs for SaaS or design tools (preferred but not required)

Benefits

• Equity to employees
• Health, dental & vision insurance
• Retirement with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO
• Company recharge days
• Learning & development stipend
• Work from home stipend
• Cell phone reimbursement
• Sales incentive pay for most sales roles
• Annual bonus plan for eligible non-sales roles

Company Description

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment.