[Hiring] Live Education Specialist @School of EMS

Role Description

The Live Education Specialist provides focused administrative and operational support for the successful delivery of live education programs. Primarily responsible for quality assurance reviews of lab paperwork. Refers discrepancies for correction.

Essential Duties and Responsibilities

• Audit submitted laboratory paperwork for EMR, EMT, AEMT, and Paramedic programs for completeness, accuracy, and required signatures.
• Maintain accurate documentation for audits and accreditation reviews.
• Generate audit reports summarizing findings.
• Document and refer deficiencies requiring correction, and identify recurring documentation deficiencies.
• Maintain audit tracking logs, and recommend process improvements to increase documentation accuracy.
• Performs other duties and special projects as assigned.

Competencies

• Interpersonal: Maintains confidentiality.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive experience for students in the Program; puts success of program above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed; recognizes accomplishments of other team members.
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Dependability: Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Safety and Security: Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications

• High school diploma or equivalent required.
• Strong computer proficiency preferred.
• Associate degree (AS/AA) from an accredited college or university preferred.
• EMS experience preferred.
• Previous experience in education, quality assurance, compliance, or auditing preferred.
• Experience reviewing documentation preferred.

Skills and Abilities

• Language Ability: Must exhibit the ability to read, analyze, and interpret education-related material; must have the ability to write routine reports and correspondence and the ability to speak effectively before groups of customers or employees of the organization.
• Math Ability: Ability to calculate figures as they relate to teaching certain topics within the EMS curriculum.
• Reasoning Ability: Ability to solve practical problems and interpret a variety of instructions in different formats; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, and PowerPoint; experience in the use of audio-visual equipment.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. This position generally operates in a professional office, remote, or hybrid work environment. The employee must maintain a professional work environment with appropriate internet access to participate in virtual meetings and communicate with internal and external team members.

Physical Requirements

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl.

Conditions of Employment

• Employment is contingent on a satisfactory background check.
• Employment is contingent on successful completion of a post-offer, pre-employment drug screen, in accordance with School policy.

Equal Employment Opportunity

The School of EMS is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.

At-Will Employment

Employment with the School of EMS is at-will. This means that either the employee or the School may end the employment relationship at any time, with or without cause and with or without notice. This job description does not constitute a contract of employment and may be modified at the School's discretion.