[Hiring] Learning Specialist @United Biosource Corporation

Role Description

The Learning Specialist role can focus in several critical areas:

• Designing and creating content (Facilitator Guides, Participant Workbooks, Job Aids, Exercises, Coaching Guides, blended learning solutions, and e-learning modules).
• Designing and creating knowledge resources that are effective for front line staff utilization.
• Facilitating training sessions (in classroom and virtually) from on-boarding to continued development to refresher training.
• Providing consultation through the assessment, evaluation, and development of both existing and new training programs and materials.

This position focus can change between these key areas to support the needs of the business and specific areas of expertise and time allocation will vary. The role is responsible for the development and delivery of learning experience across the assigned area of responsibility.

Specific job duties include:

• On-boarding employees and contingent workers to ensure they have the knowledge, skills and abilities to meet customer expectations and enterprise goals.
• Developing and delivering standardized system and process training via classroom methods, which may include travel to other UBC sites.
• Consulting with program participants and management to evaluate impact of training programs.
• Reviewing quality and performance records to determine opportunities for review and retraining needs.
• Responding to specific training requests by leadership team or quality.
• Developing, maintaining, and updating training program and materials to reflect updated systems or processes.
• Providing feedback and conducting periodic retraining where quality or performance issues are noted.
• Delivering customized program training via classroom or other methods.
• Administering practical exercises to evaluate trainee’s comprehension.
• Ensuring training objectives and goals are related to business objectives or client needs.
• Responsible for ensuring all training records are documented and maintained.
• Maintaining overall training documentation records including creation, revisions, reviews, and archival.
• Researching, authoring, publishing, and maintaining Process and other related documents in compliance with established content standards.
• Working closely with various departments and related groups to document procedures and related content.
• Providing support on a variety of projects including systemic improvements/enhancements to existing documentation flow and storage.
• Collaborating and cross-training with Learning team to leverage organizational efficiency.
• Building and maintaining effective partnerships with internal clients through needs assessments and discussions.
• Building and delivering content to meet Program Specific Procedures, Compliance, Standard Operating Procedures, knowledge, and adherence.
• Working collaboratively with internal clients and IT on system builds and other data points.
• Focusing learning interactions on competencies such as presentation, negotiation, communication, conflict resolution, and procedural knowledge.
• Playing a key role in deploying and supporting strategic initiatives and enhancements from a learning perspective.
• Using clear communication and cross-functional process management skills to ensure timely delivery of effective training programs.
• Supporting or participating in projects determined in conjunction with business partners, Directors and/or Managers.
• Maintaining awareness of new developments in training and instructional design and recommending modifications.
• Solving complex problems; taking a new perspective using existing solutions.
• Developing and maintaining expert knowledge of critical tools and learning requirements.

Qualifications

• Bachelor’s degree in business, training or related field or equivalent work experience.
• 3-5 years relevant experience or Master’s degree; operations or business environment experience.
• Certification in facilitation, adult learning, project management experience preferred.
• Ability to motivate employees, provide thought leadership and forward thinking.
• Demonstrated ability to meet multiple deadlines and manage heavy workload.
• Strong organizational skills, detail oriented and ability to multi-task.
• Strong focus on Patient Satisfaction.
• Strong prioritization skills, able to handle multiple projects at once.
• Excellent presentation, facilitation and communication (verbal and written) skills.
• Proficient knowledge of Microsoft package, particularly on Word, Excel and PowerPoint.
• Proven ability to develop supporting documentation.
• Understanding of adult learning principles and techniques.
• Excellent internal and external customer service skills.
• Experience with e-learning authoring tools, HTML expert, knowledge management tools preferred.
• Experience in conducting needs analysis and operations application functionality preferred.
• Ability to identify customized strategies and tactics for success in training delivery.
• Able to problem solve and think analytically.

Benefits

• Remote opportunities.
• Competitive salaries.
• Growth opportunities for promotion.
• 401K with company match.
• Tuition reimbursement.
• Flexible work environment.
• Discretionary PTO (Paid Time Off).
• Paid Holidays.
• Employee assistance programs.
• Medical, Dental, and vision coverage.
• HSA/FSA.
• Telemedicine (Virtual doctor appointments).
• Wellness program.
• Adoption assistance.
• Short term disability.
• Long term disability.
• Life insurance.
• Discount programs.

Company Description

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.