Role Description
The L&D Program Specialist will provide hands-on program, learning operations, and coordination support for enterprise capability-building initiatives. The role will support Create the Future learning activities, Ways of Working reinforcement, Power Skills, and related learning programs, enabling the Leadership Development team to maintain high-quality delivery while increasing focus on strategic 2027 priorities.
Key Responsibilities
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Coordinate end-to-end logistics and execution for enterprise learning and capability-building activities.
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Support Ways of Working sessions, reinforcement activities, Team Talks, and related participant resources.
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Coordinate Power Skills rollout activities and associated learning materials.
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Manage schedules, participant rosters, communications, changes, reminders, and follow-up.
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Support program enrollments, completion tracking, and reporting.
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Maintain program trackers, delivery calendars, status updates, and documentation.
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Coordinate learning materials, translation needs, facilitator resources, and version control.
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Partner with internal stakeholders to resolve participant and program delivery issues.
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Compile participation, completion, and delivery data for routine program reporting.
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Support vendor and external partner coordination as needed.
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Provide project support for broader learning optimization activities as priorities are confirmed.
Qualifications
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5+ years of experience in learning and development, talent development, learning operations, or program management.
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Experience coordinating enterprise or large-scale learning programs with multiple stakeholders.
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Working knowledge of learning management systems and learning administration processes.
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Strong project management, organization, follow-through, and attention to detail.
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Ability to manage multiple workstreams, deadlines, and stakeholder requests simultaneously.
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Strong written and verbal communication skills.
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Proficiency with Microsoft 365 tools; experience with tracking and reporting tools preferred.
Preferred Qualifications
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Experience supporting global learning programs or geographically distributed audiences.
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Experience with SuccessFactors, Talent Hub, or comparable enterprise LMS platforms.
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Experience coordinating translated or multilingual learning materials.
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Experience supporting leadership development, capability-building, or behavior-change initiatives.
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Familiarity with vendor coordination and external learning partners.
Success Measures
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Reliable and timely execution of scheduled capability-building activities.
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Accurate participant, completion, and program tracking.
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Consistent stakeholder communication and issue resolution.
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Well-managed learning materials, logistics, and administrative processes.
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Reduced operational burden on the core Leadership Development team, creating capacity for strategic program and portfolio work.