[Hiring] Senior Program Specialist @ICF

Role Description

We are seeking a qualified candidate to provide Program Operations support as a Senior Program Specialist for ICF’s energy efficiency division, supporting residential energy efficiency programs in New Jersey.

You will report to the East Region Senior Manager and work closely with a cross-functional team of program implementation, IT, reporting personnel, and external stakeholders. You will contribute to the development of innovative, accurate, timely, and high-quality products and services, typically working on multiple programs and projects across the northeast with all levels of staff.

You will have an opportunity to apply academic knowledge, gain exposure to major projects, interact with experts and clients in the field, and build content knowledge and consulting skills.

What you will be doing:

• Support the implementation of PSE&G’s Income Qualified Home Weatherization program.
• Responsible for the timeliness and accuracy of all program invoices to the client; ensuring every customer’s project is processed in compliance with all program calculations, policies, and procedures.
• Maintain effective communication with internal ICF Stakeholders and with the Client.
• Develop analysis of monthly program accruals and forecasts for accuracy to maintain or exceed program QPIs/KPIs and reporting to the ICF Operations team.
• Communicate with Program subcontractors to provide guidance and continuous improvement to achieve maximum program achievements.
• Monitor program projects for compliance with developed QAQC program protocols and processes.
• Implement corrective action required to address customer project deficiencies and work through resolutions with various stakeholders.
• Become proficient in ICF Program based support systems, i.e. SLT, SSRS, and SnuggPro. Training to be provided.

Qualifications

• Bachelor’s Degree in Business, Data Analysis, Environmental Studies, Energy or related discipline (or applicants can substitute one year of related experience for one year of education).
• 5+ years of relevant experience in energy efficiency, utility, data analysis and/or related experience.
• Must be able to successfully pass background check.

Requirements

• Must be experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel.
• Experience with SharePoint Lists, PowerBI, or Power Automate.
• Advanced Excel skills such as Macros, Pivot Tables, Solver, VBA, etc.
• Excellent organizational and time management skills.
• Ability to work under strict deadlines and prioritize tasks.
• Excellent written and oral communications skills.
• Ability to work with all levels of internal staff, as well as outside clients and vendors.
• Excellent problem-solving skills with the ability to analyze situations, identify existing or potential problems and recommend solutions.
• Ability to synthesize information, think critically and make decisions in a fast-paced environment.
• Ability to effectively communicate and provide sound decision making to inform executive management.
• Provide sound business ethics including the protection of proprietary and confidential information.
• Exhibit sound decision-making skills and analytical abilities.
• Ability to prioritize work in a fast-paced environment.

Benefits

• Flexible workplace arrangements, work-life balance.
• Donation matching, volunteer opportunities.
• Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan.
• And many, many more (Ask your recruiter for more details!).