[Hiring] Learning Operations Strategist III @Rackspace Technology

Role Description

The Learning Operations Strategist oversees the operational execution of learning and development programs within Rackspace University, focusing on vendor lifecycle management, certification ecosystems, and strategic L&D project execution. The role ensures cross-functional alignment with Procurement, Legal, Security, and Business Stakeholders to deliver scalable learning outcomes.

• Manage the end-to-end L&D vendor lifecycle including sourcing, onboarding, contract alignment, performance scorecards, and spend tracking.
• Partner with Legal, Security, and Procurement to ensure vendor compliance, data privacy, and approved AI usage standards.
• Oversee internal and third-party technical certification pathways, voucher distribution, testing partner relationships, and credential tracking.
• Direct L&D project portfolios from intake to closure, establishing milestones, change management governance, and executive status reporting.
• Evaluate and optimize L&D operational workflows, utilizing data analytics, automation, and approved AI technologies to enhance efficiency.
• Coordinate with Instructional Design and Learning Technology teams on platform integrations, LMS standards, and technical handoffs.

Qualifications

• 5 to 7 years of professional experience in Learning Operations, Vendor Management, or L&D Project Management.
• Strong understanding of technical certification ecosystems, vendor scorecard management, and procurement workflows.
• Demonstrated knowledge of Learning Management Systems (LMS), SCORM standards, and operational process design.
• Bachelor's degree or equivalent practical industry experience.

Requirements

• Intermediate knowledge of the processes, procedures, and expectations of technical and customer support organizations.
• Intermediate understanding of training methods, approaches, and technologies, including learning management systems and e-learning standards.
• Intermediate knowledge of the company's products and application areas.
• Intermediate working knowledge of project management methods and tools.

Benefits

• Compensation range from $84,769.00/year in the lowest geographic market to $124,290.10/year in the highest geographic market.
• Pay based on market location and job-related knowledge, skills, and experience.
• Incentive compensation opportunities in the form of annual bonus or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP).

Company Description

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data, and cyber resilience.

• We operate the infrastructure, data layer, and software integration to deliver business outcomes with predictable cost, reliability, security, and compliance.
• We embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.