[Hiring] Learning Innovation & Technology Specialist @Percepta

Role Description

The successful candidate will be a learning professional with deep knowledge of adult learning, knowledge management systems, and emerging learning technologies, particularly in the domain of AI-enabled knowledge applications and platforms. The candidate will bring experience in applying KM practices to learning environments, integrating knowledge platforms into learning design, and evaluating the effectiveness of knowledge-enabled learning solutions in driving measurable business outcomes.

You'll report to the Senior Manager, Learning and Development. The Learning Innovation & Technology Specialist (Knowledge Management) will serve as a trusted advisor to L&D teams, providing expertise on how knowledge management strategies and systems can best support the design, delivery, and sustainability of learning programs. This includes:

• Collaborating with knowledge system vendors and internal design teams to align product roadmaps with learning priorities
• Enabling trainers to embed KM tools into instruction
• Equipping learners with seamless access to knowledge resources that improve skill application and on-the-job performance
• Partnering with IT to ensure that KM platforms are integrated within the broader learning ecosystem and organizational technology infrastructure

During a Typical Day, You’ll:

• Review and evaluate current knowledge management system functionalities and provide feedback on opportunities for improvement to knowledge platform vendors and internal stakeholders
• Provide input on system access, integrations, search optimization, and data utilization to knowledge system vendors and TTEC’s IT teams
• Oversee selection and deployments of knowledge-enabled learning solutions by collaborating with learning experience design leaders, training delivery leaders, Product, and IT partners
• Research and assess new features and capabilities of knowledge management technologies in partnership with KM vendors and TTEC’s IT teams
• Collaborate with TTEC’s Information Security team on KM system security features and approvals (e.g., UAT, integrations, SSO, URL allowlisting)
• Create and facilitate demos, workshops, and educational sessions on knowledge innovation and KM systems for internal teams and TTEC’s clients
• Monitor and research emerging trends in knowledge technologies, particularly in areas such as natural language processing and understanding (NLP/NLU), generative AI, and intelligent knowledge assistants, to inform future innovation

Qualifications

• Bachelor’s degree in IT, computer science, knowledge management, digital learning, education, or a related field (coursework or certification in knowledge systems and/or information science is desired)
• Advanced Internet skills and strong computer proficiency
• Knowledge of and practical application of adult learning theory, especially in knowledge organization and learning design that includes knowledge applications
• 4+ years of experience in:
• Knowledge management and learning systems (e.g., knowledge bases, KM platforms, LXPs, search and retrieval tools, curation platforms)
• Structuring, curating, and managing reusable learning assets within knowledge management systems
• Creating and managing knowledge-enabled learning content, including multimedia and performance support resources
• Knowledge of emerging technologies in the KM domain (e.g., intelligent search, NLP/NLU, generative AI, RAG methods, and AI-powered knowledge assistants)
• Proficiency in MS Office (particularly advanced PowerPoint and Excel functionality)
• Experience in analyzing learning and knowledge data to evaluate usage patterns, learner behaviors, and the business impact of knowledge-enabled learning programs

Benefits

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• A great compensation package and performance bonus opportunities
• Benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)