[Hiring] Learning Experience Manager @TaskUs

Role Description

What does a Learning Experience Manager really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. The Learning Experience Manager will also be responsible for coordinating, organizing, and implementing all of our training programs and ensuring the success of our and our client’s new hire training and onboarding programs. They will work closely with our Learning Experience Leaders, managing a team of up to 8 Learning Experience Leaders as their direct reports, and other site managers daily to ensure the quality of all programs and to execute and deliver world-class training for all of our teammates and future leaders.

• Maintain a training Schedule for respective assigned sites and/or GEOs.
• Update all spreadsheets for rosters for assigned sites and/or GEOs.
• Create seats for new learning experience staff.
• Interview for new learning experience staff.
• Onboard learning experience staff.
• Set job expectations with learning experience staff.
• Grade learning experience staff on training skill sets.
• Develop learning experience staff and Leadership with education and certifications.
• Observe learning experience staff during training classes.
• Provide effective coaching and feedback for the development of learning experience staff.
• Provide KPIs and standards for each quarter for learning experience staff.
• Provide tools/resources to assist in excellent training material creation.
• Document information on each learning experience staff member.
• Receive and analyze training evaluation forms for each class.
• Create and maintain training methodologies for the learning experience department.
• Develop training courses to further educate current employees.
• Maintain strong communication with Recruiting and Operations.
• Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system.
• Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures.
• Ensure the training of workers in the aspects of occupational health and safety.
• Continuously improve training programs and other learning opportunities across the organization.
• Other duties as required.

Qualifications

• High School Diploma or GED required.
• Four-year college degree (preferred) in a related field like industrial or applied sciences.
• Five years of previous training experience.
• Two years of previous management experience, preferably in the training or learning development space.
• Two years of previous BPO experience, preferably.
• Two years of previous technical support experience and/or emergency coordination, emergency response, or crisis management experience.
• Strong written and verbal communication skills.
• Strong coaching and mentoring skills.
• Travel required, up to 25% of the time.
• Strong will to learn and adapt to quick change.
• Proficient in Microsoft Office and Google Suite applications required.
• Strong, confident, and effective verbal and written communication skills are required.
• Strong interpersonal, conflict management, and mentoring skills.
• Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours.
• High energy, enthusiastic, motivational training style.
• Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills are required.

Requirements

• Salary Range: $65,000 - $80,000 USD Annually.
• Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off including vacation, sick leave, and holidays.