[Hiring] Learning & Development Training Specialist @TransUnion

Role Description

We are seeking a dynamic L&D professional to drive organizational growth through high-impact learning experiences for the TransUnion Sontiq Data Breach department. This role is responsible for the full instructional lifecycle: from identifying performance gaps and designing training content to facilitating engaging sessions and maintaining our central knowledge repository.

Qualifications

• 3+ years of Learning & Development and/or virtual training experience (Call Center environment preferred).
• Bachelor’s degree preferred, or equivalent professional experience.
• Ability to maintain a flexible schedule to support a global operations environment.
• Advanced proficiency in the Microsoft Office Suite, with emphasis on:
  • PowerPoint: Ability to design visually engaging, professional slide decks that follow brand standards and incorporate multimedia.
  • Word: Expert-level document formatting for the creation of clear, structured Standard Operating Procedures (SOPs) and Participant Guides.
  • Excel: Competency in using data functions to track trainee progress, analyze assessment scores, and report on training metrics.
• Demonstrated experience training in a virtual environment; must be comfortable troubleshooting basic technical concepts while maintaining session flow.
• Superior verbal and written communication skills with the ability to present to and influence diverse groups.
• Ability to maintain focus, flexibility, and organization in a fast-paced environment.
• Strong collaboration skills and the ability to build consensus on training needs and objectives.
• Committed to instructional excellence and detail-oriented content design to ensure a high degree of learner readiness and successful post-training integration.

Requirements

• For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.
• Should you have not heard from TransUnion within 3 weeks from applying, please regard your application as unsuccessful.
• It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment.
• A Minimum of a 100/100 Meg Fibre line is required; should you be successful, you will need to upgrade your line or install fibre for day one.
• Being a credit bureau, some positions require a clear credit record.

Benefits

• We encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good.
• Empowers our people to grow, innovate and contribute to a better future for our communities and customers.
• Prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Company Description

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development—while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally.