[Hiring] Learning Delivery Analyst @Simply Results Talent

Role Description

The Learning Team is tasked with delivering best-in-class experience to newly contracted and existing independent contractor agents as they certify for client programs. As a Learning Delivery Analyst, you will be responsible for leading and delivering successful training and onboarding experiences for agents while meeting graduation rate goals across multiple programs.

As a critical member of a certification team, you will:

• Collaborate in executing agent certifications for your assigned program(s).
• Coordinate learning activities and resources while ensuring that all established best practices are followed.
• Develop and deliver content based on accepted learning principles.
• Analyze class results and previous trends and quickly adjust delivery activities to improve results.
• Work closely with Learning Team leadership and cross-functional partners.

This position plays a pivotal role in improving the lives of Liveops agents.

Qualifications

• Bachelor’s Degree or equivalent years of work experience required
• 5-7 years’ experience in a project management, mentor or lead role
• 5-7 years’ experience in training (virtual experience preferred)
• Experience developing learning activities and content
• Experience working directly with internal and external partners
• Thorough knowledge of Microsoft Office suite, Salesforce, and reporting best practices
• Expert multi-tasker and able to handle impromptu changes in direction

Requirements

• Ability to sit or stand at a desk for extended periods of time while working on a computer.
• Available for on-camera virtual meetings and agent sessions in a non-distracted environment.
• Ability to work independently and meet deadlines.
• Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and holidays.
• Diligently follow Learning Team guidelines, including managing calendars, and adhering to time-off protocols to ensure seamless team operations.
• Leading and coordinating agent certification.
• Analyzing agent performance and making improvements.
• Managing certification schedules and communicating with agents.

Benefits

• Drive implementation of certification best practices
• Collaborate closely with internal and external customers
• Identify opportunities to improve learning throughout agent lifecycle
• Mentor new members of the team including contract facilitators
• Deliver certification content in an engaging and effective manner
• Develop relevant activities and resources to maximize learning
• Develop and distribute agent communications, utilizing Liveops channels
• Learn various systems and troubleshoot with agents
• Participate in special projects as assigned
• Fulfill additional responsibilities as required within the scope of the position