[Hiring] Learning Coordinator 3 @GP Strategies

Role Description

Provides high quality coordination support by utilizing excellent customer service skills and technical expertise, researching, analyzing, resolving and responding to client business partners in support of client programs and the global course schedule by performing the following duties:

• Manage the logistics and coordination of Learning and Development initiatives including the LXP & LMS administration and standardization of supporting processes.
• Develop and maintain detailed work plans which include identification of tasks, milestones, budget and status reports.
• Manage relationships with external vendors including coordinating work orders and purchase orders, tracking spend and closing purchase orders.
• Support the implementation of digital learning solutions.
• Responsible for data analysis and reporting to support all learning initiatives.
• Conduct detailed research and analysis to support a variety of initiatives within Learning and Development.
• Provide ad-hoc analytical and consultative support to worldwide L&D functions and HRBP organizations.
• Support processes within 360Learning (360L) Learning Experience Platform (LXP) including adding participants, monitoring progress, providing updates, flagging issues, and managing reminders.
• Coordinate with internal stakeholders to schedule VILT or in-person sessions.
• Set up VILT or in-person sessions in 360L or SuccessFactors LMS.
• Communicate/advertise programs using Gilead channels/HR Bulletin.
• Provide producer support for internal VILTs (Zoom platform).
• Order and distribute program materials where appropriate.
• Provide updates on program registration, issues, and survey results.
• Build LinkedIn Learning Paths and provide usage data to stakeholders.
• Manage vendor MSA renewals and coordinate onboarding for new vendors with Procurement, IT, and Legal.
• Respond to service tickets in ESP and act as escalation tier for program queries.
• Manually add participants to programs as exceptions.
• Provide assessment support including access and distribution of reports.

Qualifications

• Ability to multitask and prioritize in a busy environment.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Experience in data analysis, visualization, and management.
• High proficiency with Microsoft PowerPoint and Excel.
• Ability to learn new software, systems, and applications.
• Experience in SuccessFactors or other LMS platforms.
• Experience using 360Learning and LXP platforms.
• Minimum 3 years coordinating learning programs and managing global course schedules.