[Hiring] Learning and Development Specialist @Headlight

Role Description

Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. Our mission is simple but powerful: Improving lives, one session at a time.

• Own and continuously improve clinician and employee onboarding and enablement programs, ensuring they are effective, scalable, and aligned to clinical and business needs.
• Design, facilitate, and iterate on high-quality virtual and blended learning experiences for clinical and non-clinical audiences, applying adult learning best practices.
• Develop, maintain, and update training content and resources (e.g., guides, job aids, recordings, and LMS courses) to support evolving systems, workflows, and learner needs.
• Serve as a subject-matter expert for clinical systems and internal tools (including the EHR), providing advanced training, office hours, and consultative support to drive proficiency and adoption.
• Partner with clinicians, subject matter experts, and cross-functional stakeholders to identify learning needs, co-create training solutions, and prioritize initiatives based on impact.
• Administer and optimize the Learning Management System (LMS), including course structure, reporting, and learner experience, using data and feedback to inform continuous improvement.
• Support the operational and administrative aspects of Learning & Development, including scheduling and coordinating trainings, managing calendars and communications, and responding to learner questions and requests.
• Manage multiple initiatives and stakeholders independently in a fast-paced environment, exercising sound judgment, ownership, and accountability.
• Other duties as assigned.

Qualifications

• 3+ years of experience in learning & development, training, enablement, or a related role with demonstrated ownership of programs or initiatives.
• Proven experience designing, facilitating, and iterating on live, virtual, or blended learning experiences for diverse audiences.
• Strong content development skills, with experience creating and maintaining practical training resources (e.g., guides, job aids, recordings, LMS courses).
• Familiarity with Learning Management Systems (LMS) and proficiency with Microsoft Office tools, especially Teams and Outlook.
• Strong organizational, time management, prioritization, and decision-making skills, with the ability to juggle multiple projects and wear different hats in a fast-paced environment.
• Excellent facilitation, communication, and stakeholder partnership skills, with a consultative, service-oriented mindset.
• Solid understanding of adult learning principles and instructional best practices, with the ability to apply them pragmatically.
• Comfortable learning new systems and tools and explaining them clearly to diverse audiences.

Requirements

• Experience supporting or training users on clinical systems or EHRs (e.g., NextGen, Epic, athenahealth).
• Experience working in healthcare, behavioral health, technology, or other regulated or fast-paced environments.
• Familiarity with content development and instructional tools (e.g., Articulate Rise or Storyline, Canva, Camtasia, Snagit).
• Experience using data, feedback, or metrics to evaluate and improve training effectiveness.
• Experience leveraging AI-powered tools to accelerate content development, documentation, or iteration.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a cutting-edge healthcare technology environment.
• Professional development opportunities and training.
• Collaborative and supportive work culture.
• Impactful role contributing to the enhancement of patient care and healthcare processes.
• $60,000 - $75,000 a year.