[Hiring] Learning and Development Program Manager @RPM Living

Role Description

We're looking for an L&D Program Manager who understands modern learning and can help associates learn in the flow of work, build real skills, solve problems, and perform with confidence. You'll help shape how we deliver high impact learning across thousands of frontline and corporate associates nationwide.

• Connect business needs to the right solutions, whether that's a new technology rollout, a maintenance skills program, a compliance requirement, or a performance support tool.
• Work collaboratively with internal stakeholders to ensure we are solving the right problems, not just fulfilling training requests.
• Be an equal part strategic thinker, operational driver, systems problem solver, and curious challenger.
• Find smarter ways to connect learning, knowledge, technology, and performance to turn big ideas into scalable, measurable results.

Responsibilities

• Think beyond the training request.
• Partner with business leaders and SMEs to understand the problem behind the ask.
• Turn business priorities into a learning game plan.
• Define and manage learning programs for associate roles, including compliance, safety, maintenance skills, technology, and business process changes.
• Create structured maintenance learning and other role-based content and programs.
• Manage the end-to-end L&D project management process, applying agile principles.
• Use industry-leading tools, Generative AI, and effective prompting to accelerate ideation and content creation.
• Experiment with new approaches, gather feedback, and continuously improve.
• Support RPM Living’s learning technology stack, including the LMS, WalkMe, and LinkedIn Learning.
• Gather data, provide analysis and insights to track learning effectiveness.
• Explore emerging learning technologies, AI, automation, and modern enablement strategies.

Qualifications

• Combination of project management and content design experience.
• Strong project management skills, including the ability to manage multiple priorities and stakeholders.
• Experience creating digital learning experiences across multiple formats.
• Strong visual storytelling and the ability to simplify complex information.
• Demonstrated experience using Generative AI to accelerate creative workflows.
• Strong instructional design and adult learning fundamentals.
• Ability to rapidly learn and experiment with new tools and technologies.
• Advanced Excel skills for learning-related reporting and data analysis.
• Experience with tools such as Articulate 360, Synthesia, and video editing platforms is a plus.
• Experience supporting frontline or distributed workforces is a plus.
• Ability to build collaborative partnerships in a virtual environment.
• Ability to think at scale and implement change across locations and job roles.

Requirements

• May be required to sit or stand for extended periods of time.
• Must be able to read documents, computer screens, and data.
• Must be able to hear and understand verbal communications in person and over the phone or computer.
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds.
• Must be able to operate a computer, keyboard, mouse, and other office equipment.

Benefits

• Weekly pay for all associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for all full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with robust company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG).
• Paid time off plus floating holidays and volunteer days.
• Discounted perks including Costco membership, movie tickets, and travel discounts.