[Hiring] Learning and Development Lead @Honor

Role Description

The Network Learning and Development Lead is responsible for the overall learning and development training strategy for the franchise network — designing, building, implementing, measuring, and managing training programs, materials, content, and resources.

As the Network Learning & Development Lead, you will own the end-to-end learning lifecycle for everything the NIO deploys to the franchise network. When we launch a new tool, roll out a new process, or scale a validated pilot, you are the person who ensures the people across the network — franchise owners, office staff, Care Pros, and HQ teams — are prepared to adopt it, execute it well, and sustain it over time.

This role is equal parts learning design and project management.

• Partner with subject matter experts (SMEs) across the organization to rapidly develop high-quality training.
• Measure whether your training actually works: tracking who completes it, whether their behavior changes, and whether trained participants outperform control groups.
• Contribute to the NIO’s broader project portfolio, applying your project management skills to help drive initiatives forward.
• Availability during general company working hours with flexible start and stop times based on geographical location.
• Occasional travel required for key quarterly, semi-annual, and annual events including regional meetings and franchise owner conferences.

Qualifications

• 5+ years of experience in learning and development, instructional design, or training program management.
• Experience with LMS platforms and content authoring tools.
• Bachelor’s or master’s degree in instructional design, education, organizational development, or related field (preferred).
• Experience in healthcare, franchising, or multi-unit operations (desirable).

Requirements

• Partner with subject matter experts to build training efficiently.
• Own the learning strategy for NIO initiatives.
• Develop and produce all training content.
• Deliver and facilitate training.
• Manage the LMS and learning platform presence.
• Measure training effectiveness, not just completion.
• Use data to improve content.
• Manage learning workstreams as projects.
• Contribute to the NIO’s broader project portfolio.

Benefits

• Leadership culture guided by integrity, compassion, and excellence.
• Opportunity to lead with purpose and make a meaningful impact.