[Hiring] Learner Success Coach @Cambridge Spark

Role Description

Learner Success Coaches are responsible for maximising retention and ensuring apprentice progress to target by monitoring learner progress, conducting routine progress reviews every 10 -12 weeks and providing coaching support sessions as required for each learner.

• Drive progression and ensure OTJ and learning plan progress is delivered to plan
• Support learners to complete Functional Skills by month 6
• Engage with the employer and learners at a minimum every quarter, delivering Progress Reviews, reviewing objectives set and defining plans to reinstate progress where appropriate
• Recording and reporting on activity on the E-portfolio system Aptem
• Escalate any risk factors with line manager and deliver actions defined
• Embed Maths and English Functional skills into the learner sessions
• Deliver and embed topics relating to Health and Safety, Safeguarding, Prevent, Equal Opportunities and other related Acts. Ensuring a regional approach and contextualisation
• Ensure best practices and be aware of Health and Safety, Safeguarding and Equal Opportunities and related Acts

Qualifications

• Teaching, coaching or mentoring experience in a relevant industry
• Experience within Apprenticeships or relevant industry experience
• Experience in or understanding of the tech space
• Experience using AI tools
• Attention to detail
• Solutions focussed problem solver
• Passion for learner support
• Excellent written and verbal communication skills
• Proficient in using Excel, MI reporting tools & learner LMS systems

Requirements

• One way video interview (alternative options are available for candidates who require reasonable adjustments to the process - for example live video screening via Google Meets)
• Competency based interview (questions + role play) - 1 hour
• Ways of Working/Meet the Team - 45 minutes

Benefits

• Remote first company providing flexibility to work from home
• Pension with up to 5% matched contributions
• Opportunity to opt into our salary sacrifice scheme
• 25 days holiday + Flexi bank holidays + 1 day off on your birthday
• A day for volunteering
• Enhanced Maternity and Paternity Leave
• Health & Wellbeing allowance of up to £30 per month
• Annual Summer and Xmas events
• Company socials including everything from Cambridge College formals, pub nights to team building events
• CPD Allowance alongside quarterly reflections to ring fence time for development and growth
• Private medical insurance and cash plan
• Holiday buy back scheme (up to 10 days p/a)
• EAP with 24 hour confidential support line