[Hiring] ITIL V4 Salesforce Trainer @Bosch Group

Role Description

We are looking for an experienced ITIL v4 Trainer with strong Salesforce Service Console expertise to design and deliver a custom, platform-based ITIL training program for our client. This is not a generic ITIL course; the training must be practical, contextual, and mapped to real service operations executed on Salesforce.

The target audience is globally distributed. The trainer must be capable of delivering high-impact virtual training to a diverse, multi-geography audience.

• Design and deliver a custom ITIL v4 training curriculum aligned to business service operations
• Develop custom learning paths for:
  • Service practitioners (remote, field, logistics)
  • Service engineering (L2/L3, RCA, problem management)
• Map ITIL practices to Salesforce Service Console workflows and objects (Cases, Work Orders, Assets, Knowledge, Field Service)
• Deliver virtual instructor-led workshops to a global audience across multiple time zones
• Drive high engagement through interactive sessions, real-life scenarios, and practical exercises
• Demonstrate application of ITIL across: Remote Monitoring & Diagnostics, Field Services, Service Engineering, Spare Parts & Logistics
• Enable teams to apply ITIL for improving service outcomes (availability, MTTR, SLA, customer satisfaction)

Qualifications

• ITIL v4 certification (Managing Professional preferred)
• Proven experience delivering custom ITIL v4 training, not just certification coaching
• Strong hands-on knowledge of ITIL v4 practices
• Strong understanding of ITIL Service Value System, ITIL practices (Incident, Problem, Change, Request, Knowledge, SLA, CSI), Service design, transition, and operations concepts.
• Strong functional understanding of Salesforce Service Cloud / Service Console
• Ability to demonstrate ITIL workflows directly on Salesforce.
• Prior experience in Salesforce implementations, consulting, or solution design is highly preferred.
• Proven experience delivering virtual training to global, multi-cultural audiences
• Proven experience delivering custom enterprise training (not just certification)
• Excellent facilitation, communication, and stakeholder management skills

Requirements

• Experience in OT / industrial services
• Exposure to Field Service Management (FSM) solutions
• Experience with service maturity assessments and adoption roadmaps
• Background in remote operations, engineering services, or asset-heavy environments

Deliverables Expected

• Customized ITIL-on-Salesforce training curriculum and agenda
• Role-specific training modules and learning paths for Leadership, Practitioners, and Engineers
• Training deck and participant material
• Customer-specific case studies and exercises
• Post-training reference material

What This Role Is NOT

• Not a generic ITIL certification trainer role
• Not a Salesforce configuration or development role
• Not a service transformation or consulting engagement
• Not focused on tool selection or organizational redesign

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global suppliers of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.