[Hiring] IT Trainer I @Nordic Healthcare Group (NHG)

Role Description

The Electronic Health Record (EHR) IT Trainer I plans and designs learning experiences and uses expertise in communities of practice, action learning, and Epic to deliver core curriculum training, Epic seasonal release and enhancement training, and additional training workshops, programs, and services throughout the enterprise. Design and training is based upon identified needs at both the group and system level, aligned with the organization’s strategic goals, quality measures, and patient experience. Identifies opportunities to effectively integrate training within the flow of work which results in positive and measurable clinical & business impacts. Proposes innovative learning solutions, pilots, and implements approved innovations. Manages medium to large scale projects/programs that have high visibility.

Key Responsibilities

• Achieve necessary certifications and follow learning paths to ensure ongoing growth.
• Work collaboratively in a matrix team, engaging and interacting in a positive manner, retaining flexibility and maintaining composure under pressure, with acute attention to detail and accuracy.
• Work independently with limited manager supervision.
• Manage smaller training-led projects, learning basic project management tasks such as scheduling meetings and taking meeting minutes.
• Create and maintain original learning products and design solutions for the EHR integrated with clinical, operational, and identified business strategies that focus on improving the quality of the patient experience.
• Evaluate and modify current learning products.
• Design and conduct need assessments.
• Create instructor lesson plans, end user guides, and other participant materials to support successful training sessions and system enhancements.
• Deliver a variety of training programs to different levels of employees, including I&T leadership teams and Epic users.
• Deliver learning experiences in classroom and virtual/blended environments to meet customer needs.
• Plan and perform administrative functions related to training.
• Partner with clinical and operational leadership in identifying learning needs and design solutions to meet emerging learning requirements.
• Build and maintain relationships with clients, both internal and external.
• Review evaluative data and identify and enact recommendations for improvement.
• Collaborate with the Culture & Learning team for development and distribution of integrated eLearning content.
• Collaborate with EHR Supervisor, Training Environments, to ensure proper training environment build and use.
• Demonstrate Core Cultural Behaviors.

Qualifications

• Bachelor's degree in Health Sciences, Education, IT Related Field and 5 years of related experience, a Master's degree and 3 years of related experience, or 8 years of related experience and no degree.
• Working knowledge and application of video assisted tools (i.e. Captivate, Audacity, Camtasia or uPerform) for system integration with training needs.
• Familiarity with blended learning and a variety of education delivery systems including classroom, web, self-paced, social, etc. a plus.
• Strong communication, presentation skills, and problem-solving skills.
• Ability to manage multiple priorities.
• Ability to operate a variety of audiovisual equipment.
• Strong, demonstrated client relations skills.
• Strong understanding of Microsoft Office software including Word, PowerPoint, Excel, and Visio.

Requirements

• 3+ years working in a health care environment directly impacting patient care, IT or related services in lieu of a degree.
• OR 3+ years’ experience in Epic training role or other applicable EMR EHR training role.

Other Knowledge, Skills and Abilities Required

• Working knowledge and application of use of video assisted tools (i.e. Captivate, Audacity, Camtasia or uPerform) for system integration with training needs preferred.

Additional Details

• On call and after hours support as needed per project requirements.
• Travel to client sites is required.

Company Description

Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.